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Technology Officer

3 months ago

Brisbane, Queensland, Australia Hudson Australia Full time

Are you a passionate and technically skilled individual looking to contribute to a collaborative and customer-focused team? We are seeking a Technology Officer to join our dynamic support team for a 3-month engagement, commencing in September.

As a Technology Officer (Level 1 & 2 Support), you will play a vital role in providing desktop and helpdesk support in addition to an office move of over 700 staff.


Key Duties:

  • Provide level 1 & level 2 support (Help desk and desktop support) to our client base
  • Monitor and process routine incoming help desk requests, ensuring professional management, adherence to timeframes, and effective followup actions
  • Troubleshoot technical issues and execute remediation measures
  • Collaborate with thirdlevel teams to escalate incidents or gather technical insights
  • Maintain and update documentation, including knowledge base and asset register
  • Progress IT requests such as hardware imaging and software installations
  • Offer level 1 and level 2 support for IT initiatives driven by the department
  • Actively participate in team meetings to contribute to collective goals

Skills and Competencies:

Mandatory Skills and Experience:

  • Profound knowledge of Windows operating systems
  • Experience in supporting an enterprise environment
  • Familiarity with Microsoft Office 36
  • Expertise in desktop devices, including PC's, laptops, tablets, and smartphones
  • Ability to troubleshoot and resolve software and hardware faults
  • Strong analytical and problemsolving skills for diagnosing technical and hardware issues
  • Excellent customer service skills and phone etiquette
  • Understanding of ITIL processes, including incident, change, and problem management
  • Experience in managing Active Directory objects
  • Proficiency in working with an ITSM platform such as ServiceNow

Highly Desirable Skills and Experience:

  • Knowledge or experience with products such as Microsoft System Centre Configuration Manager (SCCM), Virtual Desktops, SharePoint, Mobile Device Management (MDM) tools, and scripting/automation (e.g., PowerShell)

Desirable Certifications:

Any relevant IT certification would be highly desirable and advantageous

What We Offer:

  • An engaging and collaborative work environment
  • Opportunity to enhance technical skills and contribute to meaningful IT initiatives
  • Exposure to a diverse range of technologies and challenges
  • Competitive market rate for the duration of the engagement
  • Fulltime position, 8hour workday, 5 days a week
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