Occupant Experience Manager

2 weeks ago

Sydney, New South Wales, Australia Investa Full time

We've made it our business to understand how people want to work today, tomorrow and beyond and as you'd expect, we practise what we preach in our own workplace as well.
Investa is one of Australia's largest and most well-known commercial real estate companies, committed to helping workplaces to thrive. We manage and develop office buildings in Australia's major business districts. Buildings designed for the way people work today - and the way we want to work in the future.

We have an exciting opportunity at Investa Property Group, we're currently seeking an
Occupant Experience Manager
for 8 months, starting 1st March 2023, although this role could, potentially, move into a permanent position for the right person.

Why is this role exciting? If you're highly creative, experience corporate event organiser, love collaborating with people and meticulous about the detail and enjoy a role where no two days are the same, this role could be for you.

The
Occupant Experience Manager will implement customer centric model for the portfolio and maximise the operational performance including driving the tenant engagement plans and work collaboratively with Occupant Experience Managers across Investa to enhance customer experience and provide an engaging tenant engagement program across 4 assets based in Sydney CBD.


Key responsibilities include (but are not limited to):

  • Facilitate the preparation, collation and delivery of tenancy related communication and documentation to assist in the effective management of the assets including the Tenant Information Manual and tenant satisfaction surveys
  • Manage the concierge, content provider and activation companies and creative agencies to deliver successful inbuilding events in line with the tenant needs and the Head of Occupant Experience's directive and approval
  • Assist in the implementation and maintenance of the Tenant Engagement Program and budget
  • Manage the Tenant Engagement Program budget and reconcile program and marketing against the budget
  • Assist the Property Manager with monthly reports in accordance with Service Agreement and timetable.
  • Maintenance of tenant key contacts in Voyager, Insite, CRM and Eloqua
  • Manage the local relationship and performance of the contractors appointed to deliver the concierge and Insite app/portal
  • Promote Health & Wellness programming in the portfolio
  • Help create, manage and facilitate inbuilding events in conjunction with the appropriate stakeholders.
  • Proactively manage tenant relations to support customer centric business model
  • Promote and be an advocate for Investa's sustainability platform to key external stakeholders and tenants
  • Actively promote Investa via participation in Industry bodies/events (PCA, API, RICS, PIF)
  • Act as a point of contact as directed by the Property Teams for all nonhelpdesk tenant requests and enquiries
  • Proactively manage communications between the various stakeholders in the building including the tenants and management team

What you will need to be successful:

  • Tertiary qualification in property and/or related customer service, marketing or event management discipline is highly desirable.
  • Proven content writing and publishing skills in a digital environment.
  • Proven experience in administrative capacity in a corporate environment.
  • Demonstrated experience managing events and campaigns.
  • Competent in MS Word and Excel is essential
  • Strong relationship building and interpersonal skills
  • Strong communication skills (verbal and written) creative writing and report writing
  • Ability to prioritise and manage time effectively
  • Skilled in analysing data and make recommendations
  • Knowledge in property fundamentals is essential
  • Understand tenant and stakeholder drivers and needs

Why join Investa?

  • Recognised as:
  • AFR Boss Best Places to Work (Property, Construction, Transport sector)
  • First Place 202
  • Australian HR Awards
  • Excellence Award: Best Workplace Flexibility Program


 HRD
  • Employer of Choice 202
  • Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality for


 Australian Business Awards
  • Employer of Choice 202
0

  • Flexible work options available to all employees
  • Unique company culture and friendly work environment
  • Finalists in the 2020 Property Council of Australia/Rider Levett Bucknall Innovation & Excellence Awards for Diversity (< 250 employees) reflecting our commitment to diversity and inclusion
  • Investment in employee wellbeing, career development and sustainability
  • Financial and leave assistance for further education
  • Generous parental leave benefits
  • Payment of professional membership fees
At Investa, we know flexibility makes us more productive, contributes to health and wellbeing and drives employee engagement outcomes.

We know our people have lives outside of work, and we absolutely want everyone to bring their best-selves to work every day.

We also know that we want t

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