Pre Departure Services Consultant

2 weeks ago


Cheltenham, Victoria, Australia APT Travel Group Full time

ABOUT US


The APT Travel group has an outstanding reputation in the travel industry of delivering 5-star customer service to our industry partners.

With over 90 years' experience, we deliver life enriching journeys to our valued guest.

We are looking for detail-oriented Pre Departure Services Consultants to join our team in helping to continue to set the benchmark in the industry.

If you are wanting to kick-start your career in travel, this is the perfect entry level opportunity.

THE ROLE - based in Cheltenham, Melbourne


Your role as a Pre Departure Services Consultant is to coordinate all documentation and procedures required for our passengers upcoming tours.


Your duties include, but are not limited to:

  • Issuing Passenger Documentation
  • Packing Merchandise
  • Moving Stock
  • Adhoc Administration
  • Taking Payments
  • Inbound and Outbound Phone Calls
  • Collecting Personal Data
  • Assisting reservations team with queries

ABOUT YOU

  • You are passionate about delivering exceptional customer service
  • An understanding of the travel industry and systems is desirable
  • Excellent attention to detail is a must
  • A willingness to learn and aid other departments
  • An ability to multitask and manage various tasks simultaneously

OUR VALUES
Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.
-
Genuine service
  • We genuinely care about the experience we create for our guests, trade partners and internal stakeholders
-
Better together
  • We are better when we connect and collaborate, valuing all opinions
-
For tomorrow
  • We pursue opportunities to grow, embracing change and learning from our mistakes. We choose the longterm view over shortterm benefits
-
Celebrate the moments
  • We like to have fun at work and share a positive attitude. We celebrate our successes, no matter how big or small. A win for one of us is a win for all

WHAT WE OFFER

  • Flexible work place culture with working from home opportunities
  • Monday to Friday, 95, no weekends. However overtime for additional hours worked if required
  • Chance to give back via our work place giving initiatives through our One Tomorrow Foundation
  • Learning and development opportunities
  • Great team environment throughout the company
  • Onsite parking, close to public transport, shops, cafes and close to Southland


Due to some of the responsibilities that come with this position, a hybrid model of work applies to this department.


As a result, you will be required to work in our head office in Cheltenham a minimum of 3 days a week.


If this sounds like the role for you, please click
APPLY now and send through your resume and a cover letter outlining your relevant experience.


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