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Store Manager

4 months ago

Melbourne, Victoria, Australia Swatch Group Australia Full time

About Swatch and Tissot

Colourful, happy, loud, sharp, and forever re-interpreted in different ways. Since the "second watch" was born in March 1983, hundreds of millions have been sold. In a very short space of time Swatch has become one of the most famous brands in the world – and all the while remaining true to itself. On average, a new Swatch design is created once every one-and-a-half days

Since 1853, Tissot has been at the heart of Swiss watchmaking. Our dedication to craftsmanship and quality is matched only by our passion for performance and precision. Our passion for sport is unrivalled and our timing systems are tried, tested and trusted by a range of professional sports and athletes. In basketball the NBA and FIBA, in cycling the Tour de France, Giro d'Italia and La Vuelta and in motorsports MotoGPTM are just some of the names that rely on Tissot as their Official Timekeeper.

The Role

The Store Manager will have an integral role in contributing to the success of this multi-branded Swatch & Tissot outlet store in Melbourne and will possess the relevant skills for cultivating a positive, fun and professional team-working environment all with a positive attitude. Reporting into the Retail Manager, the successful candidate will be one who is a motivational leader, a quick thinker, have a business mindset to think strategically, customer centric, driver in sales, hands on and who thrives off operational excellence.

Key responsibilities

Sales & Sales Management

  • Be a positive role model in leading by example on the shop floor by achieving personal sales targets
  • Closely monitor sales results and performance based on campaign launch and percentage shares relative to other categories and submit reports

People Management

  • Take the lead with required recruitment in conjunction with Retail Manager and Recruitment Officer
  • Actively monitor the performance of all employees and handle performance issues with the view of resolving them
  • Be responsible for developing the skills of employees and identify where improvement is needed

Operations / Store Presentation

  • Uphold all Company & Brand policies and procedures
  • Define roster and administer Time and Attendance
  • Undertake daily reporting and ensure it is sent to relevant personnel

Inventory Management

  • Receive, count, and accept inventory in operating systems
  • Raise to Logistics on stock discrepancies
  • Conduct quality control checks on all inventory from time to time and action accordingly
  • Adhere to company Policies when actioning stock procedures

Learning & Development

  • Conduct required induction and agreed learning program for all employees and follow up as required
  • Conduct ongoing training and coaching to ensure employees sales skills are of the highest standard

Customer Service

  • Ensure customer service standards are consistently upheld and customers leave with a positive customer experience
  • Demonstrate and ensure employees are confident with the Swatch Quick Services and all Dr Swatch offers
  • Handle elevated customer complaints

Skills and Experience

  • 3+ years in retail Store Manager role within a high volume store
  • High skill set in driving sales and achieving KPI's
  • Experience with rostering, staff management and other day to day operations
  • Highly developed in customer service
  • Skilled in providing feedback
  • Excellent oral and written communication skills
  • Sound administrative skills and training experience
  • Organised with fantastic time management skills
  • Building and sustaining professional working relationships
  • Strong analytical and problem solving skills
  • Computer literacy skills (Word, Excel, PowerPoint)

How to Apply

Click APPLY to submit your application.