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Retail Communications Advisor

3 months ago

Melbourne, Victoria, Australia Manpower Australia Full time
We are currently seeking a Retail Communications Advisor to join our client based in Dockland, VIC.

Hybrid working arrangements (3 days in office, 2 days WFH)Are you passionate about effective communication and driving customer engagement in the retail sector? I'm thrilled to announce an exciting opportunity with one of our clients, a leader in the industry.

They are seeking a Retail Communications Advisor to lead the development and execution of retail communications for their B2 B card customer base.


Job Description:


As the Retail Communications Advisor, you'll be responsible for leading the development and execution of the retail communications stream of the B2 B card communication plan.


Your key responsibilities will include:

Core Role Responsibilities:

Managing digital communications, primarily via email (e DM) & SMS, to keep B2 B card customers informed about our client's site changes and specific retail offers.

Maintaining and growing the Membership card volumes through compelling retail offers.
Collaborating with internal teams to identify cross-sell and growth opportunities.
Ensuring branding alignment and adherence to global/local brand standards.
Supporting Sales and Marketing team leaders with core performance activities and risk management.
Ensuring a positive customer experience is prioritized in all communication activities.

Key Challenges:
Navigating the competitive and evolving retail landscape with aggressive competitor activity.
Managing multiple campaigns concurrently while maintaining quality and effectiveness.
Growing Membership card share of wallet through engaging communications and offers.
Collaborating closely with Business Managers & Dealer Account leads to ensure timely communications and offers.
Prioritizing and managing workload in a streamlined organization through maintaining a team Marketing/activity Calendar.

Qualifications & Experience:
Tertiary qualification in Marketing or related field preferred.
2+ years of previous experience in Marketing/Communications.
Strong understanding of small to medium business and retail environments.
Digital innovator with the ability to think laterally.
Strong stakeholder management capability.
Must have strong verbal and written communication skill.
Must have strong time management skills / ability to manage large number of campaigns concurrently
Experience in Salesforce Marketing Cloud will be preferred Why Apply?
Join a dynamic team at the forefront of retail communications in the B2 B sector.
Competitive salary and benefits package.
Make a significant impact driving customer engagement and loyalty.
Opportunity for growth and development in a supportive environment.
Interested in This Opportunity?

If you're ready to take on the challenge of enhancing retail communications for B2 B card customers, apply now to join our client's team as a Retail Communications Advisor.

Johnson O
Divisional Manager

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State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5 L4 Q.

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QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5 F6 D.

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SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856#J-18808-Ljbffr