Service Technician

2 weeks ago

Newcastle, New South Wales, Australia Sandvik Full time
Sandvik Mining and Rock Solutions

Service Technician | Heatherbrae NSW

Our Company and Culture


Sandvik Mining and Rock Solutions is a globally recognized leader in supplying equipment, tools, parts, service, and technical solutions for the mining and construction industries.

As a business area within the Sandvik Group, we are proud to employ approximately 44,000 people across more than 150 countries.

Our commitment to sustainability is unwavering, and we conduct business in a responsible and ethical manner.

Our core values prioritize safety above all else, and we always operate with consideration for the environment and the communities in which we work.

Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount.

Join us at Sandvik, where we are dedicated to delivering excellence and innovation in the mining and construction industries.

The role

An exciting opportunity exists for an experienced and motivated Service Technician based at our Heatherbrae branch. The role is responsible to ensure efficient maintenance of our client's fleet of Sandvik Mining equipment.

As the Service Technician, you will be

  • Carrying out general mechanical duties, maintenance, repairs and fault diagnosis work on all Sandvik Mining equipment.
  • Performing mechanical maintenance duties as per maintenance plans while upholding the integrity of the equipment and ensuring safe operation is not compromised.
  • Providing feedback for efficient maintenance planning improvements.
  • Record keeping of parts usage, equipment monitoring, time records.
  • Adhering to all policies & procedures, especially EHS policies
To support you we will supply product training and the support of our dedicated products support personnel.

The role will work on a 4 day roster from Heatherbrae Site.

Areas of responsibility

  • To perform work in a safe manner in a team environment
  • Adhere to all Sandvik EHS and environmental policies and procedures
  • Maintenance and Servicing Equipment.
  • Plan for correct tools and parts required to perform tasks, according to work procedures.
  • Commissioning of products that includes quality inspections and commissioning/ dyno testing.
  • Conduct root cause analysis (RCA) to identify and solve common problems, as a first line support.
  • Uses knowledge and experience to solve standard problems for customers.
  • Understands system functionality and interactions of hydraulics /mechanics/ electrics/ automation/ pneumatics/materials.
  • Complete maintenance reports for internal and external stakeholders e.g., report and document on maintenance and/or repairs completed.
  • Occasionally collect technical feedback in Sales Area (inputs into Database).
  • Assigns simple tasks to junior staff and guides them in completing them.
  • Ensures that routine work procedures (using the tools provided), are carried out according to safety standards.
  • Adhere to all policies & procedures especially the EHS policies.
  • Work effectively either in a team environment or autonomously.

Profile:

You have a qualification in a mechanical trade plus a minimum 3 years' post-trade experience.

Experience with underground and surface/hard rock experience is essential and previous experience with Sandvik equipment will be looked upon favourably.

You have a strong commitment to EHS as you keep safety at the forefront of everything you do and excellent customer service skills.


  • Relevant Trade Qualification is desirable or relevant work experience
  • Valid Driver's License (compulsory)
  • Forklift license
  • Dogmen / Rigger Ticket desirable
  • Strong customer service and communication skills
  • Flexible to work with customer requirements, procedures, and safety policies
  • Positive attitude and a high level of determination to achieve targets set for customer satisfaction
  • Attention to detail and good interpersonal skills
  • Ability to work unsupervised
  • You are proactive selfmotivated and demonstrate initiative
Agencies need not apply.

What we offer

  • Competitive wages, additional allowances, and annual bonus
  • Favourable Superannuation contribution above statutory requirement.
  • Employee Benefits Program including salary sacrifice options, a companywide bonus scheme, and Length of Service Recognition program
  • Employee Referral Program that pays up to $5,000 per successful referral
  • Company funded paid parental leave which includes superannuation contributions during the leave period
  • Training opportunities for employees from internal programs to contributions towards external studies
  • A Sandvik Wellness Program for employees' who want to improve their health and wellbeing
We understand the importance of work-life balance and provide paid parental leave to support our employees and their families. Our company also offers training and development opportunities to help you grow your skills and reach your career goals.

Sandvik is proud to be a Work180 Endorsed Employer for Women. If you would li

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