Guest Services Agent

1 week ago

Melbourne, Victoria, Australia Virgin Australia Full time

Hello. We're Virgin Australia, and we're looking for Guest Services Agents to join our team in Melbourne Airport.

We're the airline that's always done things a little different. Our way. The Virgin way. For us, flying is so much more than simply taking off and landing (although we understand that is quite important). It's about going the extra mile, in the air and on the ground, to create authentic experiences that put our guests firmly at the heart of everything we do.

We need you (and your vibe) to help make our guests' time at the airport, before and after their journey, truly exceptional.

Who we're looking for

Customer service and problem-solving experts who get their joy from helping people. Bright, brilliant faces who show the best of who we are to the world. The first face our guests see. Naturally caring and empathetic. Ambassadors for everything that makes Virgin Australia great.

What you'll be doing

You'll be helping our guests when they arrive at the airport, checking people in and making sure all their documentation is correct, rebooking flights and supporting them through flight disruptions and cancellations. You'll also ensure unaccompanied kids and guests with disabilities have an easy, enjoyable experience. At the gate, you'll help board flights and complete other arrival and departure tasks - including some time in the spotlight doing service announcements for our guests. And loads more...

You'll be great in this role if you...

  • Are an Australian Citizen or Permanent Resident
  • Have had consistent, regular employment for a minimum of 3 years
  • in customer facing roles
  • Are happy working in a high-pressure environment
  • Are a confident and helpful communicator in a face-to-face environment
  • Are able to get to and from the airport, even at hours when public transport is not operating
  • Believe that no detail is too small
  • Can work a rotating shift roster (including early starts, late finishes, weekends, public holidays and peak periods).

What you'll get from us

We're committed to looking after you, with some of the best benefits and conditions in the industry - including (but not limited to):

  • Free counselling and access to a wellbeing app to support your physical, mental, social and financial health
  • Free onsite physio
  • Generous annual leave
  • Discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
  • Discounts on travel insurance, Virgin Australia Lounge membership, car hire, accommodation and experiences worldwide
  • Hospitality, retail, technology, beauty services and wellness discounts
  • Extensive training from the industry's best
  • Career progression opportunities
  • Full uniform and staff parking
  • And a lot more...

When everyone is included, everyone wins

We're all individuals. And we love that. That's why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.

Ready to apply?

We're ready to hear from you.

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