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Digital Manager

3 months ago

Melbourne, Victoria, Australia Sussan Full time

As a much-loved fashion, sleepwear, and accessories brand, Sussan is committed to uplifting women across Australia through fashion that is a force for good – for customers, our people, and the planet. We're passionate about creating beautiful and thoughtful collections that fit every woman's lifestyle to make you feel good on the inside as well as out.

We celebrate diversity and advocate inclusion, we're committed to continuous learning and developing you in your career, team wellbeing and community engagement are genuinely and actively supported.

Our Opportunity

Reporting directly into our Sussan General Manager, our Digital Manager drives the sales and profit of our online store, delivering a best in class digital customer experience onsite across merchandise, trade, fulfillment and customer support.

As part of the Sussan leadership team, you will work in conjunction with our GM to deliver and lead the overall brand and e-commerce strategy and commercial sales performance.

In this 12 month Parental Leave contract role, our Digital Manager will lead their Digital team of 2 direct reports as well as work closely with our Marketing team. As a strong communicator, you will build effective relationships both externally with various agencies as well as internally across various team including Retail Operations, IT, Buying and Planning.

Your day to day will include:

  • Deliver the overall brand and e-commerce strategy in conjunction with the GM
  • Drive e-commerce sales performance and return on investment for all ecomm media spend
  • Lead development of roadmap to deliver continuous improve the e-commerce site performance metrics
  • Support and lead your team
  • Develop the e-commerce platform in conjunction with GM and Group IT and agencies
  • Lead the digital team to ensure all site content is relevant and up to date
  • Develop seasonal digital marketing plans to drive sales & conversion
  • Lead the VIP & CRM strategy across the Brand

To be successful in this role, you must have:

  • Marketing/Digital Tertiary Qualifications or similar
  • Previous experience in leading e-commerce platform and delivering commercial goals
  • Proven technical skills to lead UX/UI development, optimisation and commercialisation of platform
  • Demonstrated experience in managing and leading a team
  • Experience managing agencies Strong budget and commercial acumen
  • Stakeholder Management capabilities
  • Strong attention to detail
  • Influencing and relationship building skills

Why work for Sussan?

We are committed to rewarding our team for the great work they do every day and are able to offer some amazing benefits including:

  • Free Onsite parking
  • Team Member product discount
  • Discounted private health insurance
  • Career Development opportunities
  • Great team referral bonus
  • Flexible Working

Want to learn a bit more about working with us?

Whatever your goal - working for Sussan is more than a job, it's a dream career
Further information can be obtained by contacting our Group Talent Acquisition Manager on or Apply Now
The Sussan Group is committed to supporting an inclusive recruitment process ensuring a fair recruitment experience.
We celebrate diversity and advocate inclusion and are committed to building and fostering a diverse and accessible workplace and culture.
Please advise us if you need any necessary access requirements or adjustments throughout the recruitment process.