Application Support Analyst
1 week ago
The Application Support Analyst role is part of the Web Development team under the direct supervision of the Web Development Project Manager, collaborating with seasoned developers and end users in an established yet evolving retail environment. This position is within the 3D Photomation business supporting Scorptec Computers and external clients.
OBJECTIVE
The role entails overseeing the application support helpdesk in the development team, involving issue troubleshooting, testing, and configuration of ERP and eCommerce systems.
We are seeking a team player with strong written and verbal communication skills to engage effectively with both technical and non-technical stakeholders. The ideal candidate should be enthusiastic about enhancing business performance through the implementation of top-notch technologies.
POSITION RESPONSIBILITIES
- Investigate, troubleshoot, and identify root causes of reported issues.
- Manage support ticket queue and priorities.
- Ensure timely response and resolution of support tickets within SLA.
- Handle stakeholders' expectations by addressing support tickets or in-person where necessary.
- Conduct analysis to propose enhancements to department deliveries.
- Perform data adjustments as needed.
- Create user and administrator documentation when required.
- Configure system parameters, workflows, and permissions as needed.
- Participate in SDLC test phases by testing resolved issues.
- Monitor error and processing logs to identify bugs for resolution.
- Provide after-hours support for critical incidents and changes if necessary.
REQUIRED EXPERIENCE / SKILLS
- Tertiary qualifications in an IT-related field or relevant IT certifications.
- 3+ years' experience in application support analysis or similar roles.
- Proficient in PHP, MySQL, and Javascript (Mandatory).
- Strong analytical, troubleshooting, and problems solving abilities.
- Excellent written and verbal communication skills.
- Effective time management and organizational skills.
- Proficiency in task management tools like JIRA.
- Strong willingness and capacity to learn.
- Keen attention to details.
- Customer-focused, with omnichannel retail experience preferred.
- Knowledge of ecommerce and/or ERP applications is advantageous.
- Familiarity with ITIL processes and practices is a plus.
BENEFITS
- Attractive salary package.
- Potential for long-term career growth in a privately owned company.
- Recognition through various employee award programs.
- Employee Assistance Program with a customized wellbeing initiative.
Please be advised that applications are only open to individuals eligible to work in Australia and either located in Melbourne or open to relocation.
Agencies please note: Our preferred recruiting partners will be contacted if assistance is required for this position.
-
Remote Systems Support Analyst
1 week ago
Clayton South, Victoria, Australia Monash University Full timeThe OpportunityThe Department of Mechanical and Aerospace Engineering is looking for a Remote Systems Support Analyst to join the Maintenance Technology Institute (MTI) team. The MTI is a commercially orientated, professional research and engineering organisation at Monash University. MTI has been providing professional engineering services to major mining...
-
Is Service Support Analyst
1 week ago
Clayton South, Victoria, Australia William Adams Full timeAre you an experienced Level 2 Helpdesk / Support Analyst, with 2+ years of experience, looking for a new challenge and job stability?Right now, at William Adams Clayton, we may have the role for youThis is a true support role, supporting 600+ users across various platforms and multiple locations across Victoria and Tasmania.Our IS Support team require a new...
-
Strategic Information Analyst
1 week ago
Clayton South, Victoria, Australia Monash University Full timeThe OpportunityThe Education Impact team has an exciting opportunity available for a Strategic Information Analyst. The Strategic Information Analyst provides data-driven advice, guidance, and a range of complex analytical services to support the continual improvement of education delivery at Monash.Join the pursuit of our purpose to build a better future...
-
Cyber Security Systems Analyst
1 week ago
Clayton South, Victoria, Australia Monash University Full timeThe OpportunityThe Cyber Security Systems Analyst is responsible for enabling the Monash Cyber Operation teams to protect our networks, systems, and data using industry-leading technology to combat advanced attackers. They will proactively identify and mitigate security risks, respond to incidents with precision, and conduct digital forensics investigations...
-
Test Analyst
1 week ago
Clayton South, Victoria, Australia Monash University Full timeThe OpportunityTo be successful in this role you will have:The capacity to learn new testing tools to automate testing tasks with demonstrated experience executing test cases in accordance with set procedures with the ability to perform analysis, planning, creation and execution of User Acceptance Test designs, cases and procedures Demonstrate excellent...
-
Security Analyst
1 week ago
Clayton South, Victoria, Australia Monash Health Full timeReference Number 5959 Employment Type Full Time Ongoing Entity Monash Health Department Information Security Location Monash Medical Centre Clayton Position Summary Full Time Ongoing position within the Digital Health Division Ensure that ICT security aligns with business risks and security policy Proactive management of information security assetsAbout...
-
Modelling and Reporting Analyst
1 week ago
Clayton South, Victoria, Australia Monash University Full timeThe OpportunityWe are seeking a Modelling and Reporting Analyst to provide a range of analyst services to support the business and strategic needs of the Planning group within Buildings and Property (BPD). Reporting to the Manager, Spatial and Asset Data Analytics under broad direction, you will play a lead role in developing, maintaining and continuously...
-
Data & Reporting Analyst
1 week ago
Clayton South, Victoria, Australia Service Stream Full timeDescription Summary Be part of a new way forward for road network management in Victoria. We're looking for a Data & Reporting Analyst to start early May, based out of our Clayton depot or Melbourne CBD office. About the Role Starting in July this year, we'll be working across Melbourne's south-eastern suburbs and right down the Mornington...
-
Solution Analyst
1 week ago
Clayton South, Victoria, Australia Monash Health Full timeReference Number 5797 Employment Type Full Time Ongoing Entity Monash Health Department EMR & Informatics Program Location Monash Medical Centre Clayton Position Summary Develop and implement digital healthcare projects Full time ongoing position Based at Monash Medical Centre with hybrid model working arrangementsThe Solution Analyst will work closely with...
-
Financial Business Analyst
1 week ago
Clayton South, Victoria, Australia Bosch Full timeJob Description We are currently offering an opportunity for a highly motivated and enthusiastic individual to join us as a Financial Business Analyst. This is a 12-month maximum-term, full-time opportunity based at our Head Office in Clayton and may involve occasional domestic and international travel. Position responsibilities will include: Developing &...
-
Technology Analyst
1 week ago
Clayton South, Victoria, Australia Six Degrees Executive Full timeSix Degrees Executive have partnered exclusively with a national FMCG leader as they source a Technology Analyst to join their growing team. This newly created role will be based at their Head Office based in Melbourne's eastern suburbs. Reporting to the Business Technology Partnering Manager, you will be an all-rounder offer a breadth of technology...
-
SAP Payroll Functional Analyst
1 week ago
Clayton South, Victoria, Australia Monash University Full timeThe Opportunity Expertise in setting up and optimising configuration, rules, and schemas, with proficiency in SAP Time and Attendance and ECC6 (On-Prem) Payroll Configuration An indepth understanding of AU payroll, legislation, and enterprise agreements with demonstrated experience in successfully designing, testing, and delivery of enhancement to a mature...
-
Financial Business Analyst
1 week ago
Clayton South, Victoria, Australia Bosch Group Full timeJob DescriptionWe are currently offering an opportunity for a highly motivated and enthusiastic individual to join us as a Financial Business Analyst. This is a 12-month maximum-term, full-time opportunity based at our Head Office in Clayton and may involve occasional domestic and international travel.Position responsibilities will include:Developing &...
-
Finance Analyst
1 week ago
Clayton South, Victoria, Australia DuluxGroup Full timeFlexible work arrangements Great progression opportunities Friendly and supportive work cultureAbout the roleWe have an exciting opportunity for a Finance Analyst to join us specialising in our Cabots business unit.In this role, you will be a trusted and credible advisor to the internal team to support decision making and drive business performance.Based in...
-
WMS Operations Analyst
1 week ago
Clayton South, Victoria, Australia Ceva Logistics Full timeYOUR ROLEAs the WMS Operations Analyst (WMS Super User) for our WHS at Clayton VIC, you'll act as the functional expert Super User for the implementation of CEVA Warehouse Management Systems, primarily for new business and legacy system replacements.WHAT ARE YOU GOING TO DO?Specifically, you will: Assist in the implementation of the WMS; i.e. data...
-
WMS Operations Analyst
1 week ago
Clayton South, Victoria, Australia Ceva Logistics Full timeYOUR ROLEAs the WMS Operations Analyst (WMS Super User) for our WHS at Cranbourne West (South East) VIC, you'll act as the functional expert Super User for the implementation of CEVA Warehouse Management Systems, primarily for new business and legacy system replacements.WHAT ARE YOU GOING TO DO?Specifically, you will: Assist in the implementation of the WMS;...
-
Mental Health Support Worker
1 week ago
Clayton South, Victoria, Australia Next Step Support Services Full timeNext Step Support Services is currently seeking enthusiastic and dedicated workers with experience in Mental Health Support worker.We aim to provide support for individuals to live better, be more independent where possible.Come and join our team of dynamic and professional people and make a real difference to the lives of the people we care for.What's on...
-
Finance Analyst
1 week ago
Clayton South, Victoria, Australia DuluxGroup Full timeAutonomous role with support from a collaborative team and leaders. Strong career pathways within our evolving finance team Generous employee product discountsAbout the roleWe are seeking a passionate and commercially driven Finance Analyst to join the team at Dulux - Powders, Industrial and Automotive.Working closely with the Finance Manager you will be...
-
Finance Analyst
1 week ago
Clayton South, Victoria, Australia DuluxGroup Full timeWork options: Hybrid Industry leading learning & career development. Exciting opportunity to support a wellknown and reputable brand Enjoy the benefits of the broader Dulux Group BusinessThe OpportunityReporting to Cabot's Finance Lead, you will be responsible for ensuring finance-related activities are performed and delivered in a timely and accurate...
-
Test Analyst
1 week ago
Clayton South, Victoria, Australia DuluxGroup Full timeWork options: HybridHybrid working model as per company policy. Resource should be ready to work in office if the model changes Autonomous role with support from a collaborative team and leaders. Competitive salary package with performancebased incentive Generous employee product discountsAbout the roleWe're looking for a Test Analyst who is passionate about...