Training Manager
2 weeks ago
BE THE DIFFERENCE
At AIA we don't simply believe in being 'the best'. We believe in better - because there's no limit to how far 'better' can take us.
Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives.
And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.The opportunity:
Reporting to the Head of Customer Services, the main purpose of this role is to design, develop and implement a training philosophy and program for Distribution and Member Experience, including development of training materials to improve the industry, product and technical skills of client facing staff across the Distribution and Member Experience teams, including delivery of presentations to Distribution partners to increase our client's perception of AIA's technical sales capabilities.
To do this successfully you will:
- Developing and implementing a training schedule that delivers improved product and technical skills for new starters within Distribution and Member Experience and existing staff within the Distribution and Member Experience division.
- In partnership with the National Manager and by doing a training needs analysis that anticipates external industry trends, develop a training program, including development of training materials.
- Supporting the rollout of product upgrades or strategic initiatives by undertaking training of staff
- Reviewing and implementing changes to the current suite of product and technical presentations and supporting material to enable Senior / Client Development Managers to better deliver the content.
- Analysing the effectiveness of any training and development to identify areas for improvement ensuring appropriate adult learning techniques and philosophies are used.
- Practical experience in a similar training role and areas of responsibility is essential.
- Demonstrated experience in developing a training program, rolling it out, testing and refining the program to meet business needs is essential.
- Private Health Insurance background, understanding of financial planning, superannuation, insurance or estate planning markets are highly desirable.
Why choose AIA:
At AIA, we've made a promise to help people live healthier, longer, better lives. And it starts with our own people.
- Access our training and development to build on your current skills
- Career development through internal mobility opportunities
- Work for a business helping millions of Australians and make a difference to someone's life everyday
- Access additional leave days a year to recharge and refresh yourself
- Enjoy wonderful Health and Wellbeing initiatives that support you
- Work with supportive and inclusive managers
- Flexible working arrangement
Through life and health insurance, financial wellbeing and our total wellbeing ecosystem that includes AIA Vitality - the world's leading science-backed wellbeing programme - we've started a movement to make Australia the healthiest, best protected nation in the world.
As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group with a presence in 18 markets in Asia-Pacific - it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.
AIA is different. Are you?
If you want to be part of an organisation that helps people live better every
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