Advice Technology Consultant

2 weeks ago

Sydney, New South Wales, Australia Rest Full time
Supporting millions of Aussies since 1988 with low fees and competitive long-term performance.

Profits back to members, not shareholders Closing date: 16th June 2024*Please note Rest does not accept speculative resumes from recruitment agencies Work with purpose, in a highly collegiate team Growth and learning opportunities Hybrid working as standard About Us Established in 1988, Rest is one of Australia's largest profit-to-member superannuation funds.

We support nearly two million members, with around $75 billion of funds under management and are recognised as a responsible investment leader*.

We believe when members understand and engage with their super, they're more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit.

To put it simply we want our people to thrive and love the work they do.
About the Job This is a key role within the Advice Technology team.

The Advice Technology Support Analyst will provide support services to the Advice and Retirement teams in the areas of Advice IT support, Testing, Documentation, Training and Risk and Compliance.

This includes ensuring new starters are set up efficiently, training is provided and there are clear user guides and procedure manuals made available to the team.

You will also ensure reporting from these systems is completed in accordance with required schedules to relevant stakeholders.

You will work closely with the Digital Advice team to ensure any new training or system updates are understood and resources updated accordingly.

Key Accountabilities and Responsibilities Responsible for providing technical expertise and support for all advice systems, including: Advice IT support for all Advice systems (currently this is Midwinter Advice OS, Rest Custom Digital Advice solution, Gallagher and Aaspire).


This includes:

Troubleshooting and escalations of IT issues New starter set up requests to Advice IT Support and new starter training Maintenance of user guides and training materials Ensuring no interruption to access where this is within your control Training and upskilling of advice team to produce advice documentation in Midwinter efficiently and in a compliant manner as required Investigation and analysis of issues relating to the advice technology solution and communications across stakeholders to ensure clarity on outcomes as required Managing all Phone and Digital Statement of Advice templates with oversight of the Senior Advice Technology Consultants Documenting functional requirements and technical specifications (where relevant) for advice solutions including templates used by advice team Testing advice technology updates to ensure alignment with Rest advice processes and procedures as required Work with the relevant stakeholders to review broader Rest technology solutions as presented by projects and any impacts they might have on advice systems; make recommendations as needed to ensure advice systems align with Rest's overall technology framework, policies, processes and principles Generate reporting on agreed metrics with vendors Support regular internal prioritisation meetings, and operational and vendor management meetings with Midwinter Providing Quality Assurance/Risk and Compliance support to the Advice Services team by: Completing set control plans according to schedules and escalating when issues arise Providing reporting according to set schedules and adhoc when required Assisting with remediation activities for incidents when required Assisting with So A checking when required Assisting with maintenance of Advice process guides when required Supporting the Advice and Retirement teams by identifying and recommending improvements in processes to provide quality services in an efficient and cost effective manner.

Any other task requested from you within the remit of the Digital Advice and Advice Services teams.

About You:
You have an excellent eye for detail and the ability to make the complex simple and consumable.
Your communications are engaging, easily articulating changes and impacts to team and able to support throughout.
You enjoy working in a collaborative environment -sharing your knowledge while being curious and driven to develop further.

Qualifications Appropriate tertiary or technical qualifications RG 146 in superannuation preferred but not essential Required experience, understanding or credentials including: Strong experience in supporting IT applications in a complex, integrated, technical environment Strong data and reporting capabilities Excellent communication (written and verbal), stakeholder management, analysis, problem solving and influencing skills at all levels Proven experience in working on multiple projects and managing issues across multiple stakeholders (internal and external) and prioritizing competing deadlines Demonstrated ability to train and coach Demonstrated ability to work in an environment requiring attention to detail and high levels of accuracy.


Preferred experience:

Strong knowledge of workings of financial planning software Strong experience and knowledge of the superannuation industry and the associated compliance obligations as they relate to superannuation funds and superannuation trustees and/or strong financial planning background Additional Information Benefits Our benefits have been designed so you can tailor your experience with us and include: Personal and professional development opportunities Hybrid working Purchase leave scheme and gender neutral 16 weeks paid parental leave Super Contribution Continuation for 12 Months of parental leave Meeting free breaks (Rest Stops)Income Protection Insurance Rest Excellence awards (peer recognition awards based on Rest's values and behaviours)If you share our values, believe you can help make a difference for our members and want to be part of a leading superannuation fund with a Super culture, please click Apply Now.

Rest is committed to creating a flexible work environment and culture that embraces diversity, equity, and inclusion - where people feel welcome, safe to be themselves and inspired to do their best.

We value the different backgrounds, lived experiences and abilities our diverse team brings.

We welcome and encourage applications from candidates of all ages, cultural backgrounds, faiths, gender identities, sexual orientations and thinking styles.

This includes people with disability, neurodiverse individuals, Aboriginal & Torres Strait Islander peoples and those with disrupted work history due to career or other breaks.

Please note only people with the right to work in Australia will be considered.*Funds under management as at 30 June 2023.

Rest is recognised as a Responsible Investment Leader by the Responsible Investment Association Australia (RIAA) in its Responsible Investment Benchmark Report 2022.

Rest will review applications prior to the closing date and may close the role earlier
#J-18808-Ljbffr

  • Advice Technology Consultant

    1 week ago

    Sydney, New South Wales, Australia Rest Full time

    Company DescriptionSupporting millions of Aussies since 1988 with low fees and competitive long-term performance. Profits back to members, not shareholdersClosing date: 16th June 2024 Please note Rest does not accept speculative resumes from recruitment agencies Work with purpose, in a highly collegiate team Growth and learning opportunities Hybrid working...

  • Advice Technology Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Rest Full time

    Company DescriptionSupporting millions of Aussies since 1988 with low fees and competitive long-term performance. Profits back to members, not shareholdersClosing date: 16th June 2024 *Please note Rest does not accept speculative resumes from recruitment agencies Job DescriptionWork with purpose, in a highly collegiate teamGrowth and learning...

  • Technology Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Protiviti Australia Full time

    Protiviti is a global business consulting firm composed of experts specialising in advisory, risk and assurance services.We help clients solve problems in finance, operations, technology, governance, risk, and compliance.Our highly trained, results-oriented professionals serve clients in the Americas, Asia-Pacific, Europe and the Middle East and provide a...

  • Technical Consultant

    2 weeks ago

    Sydney, New South Wales, Australia DXC Technology Full time

    Job Description: Position Overview: DXC Technology Australia is seeking highly motivated and talented Technical Consultant Graduates/Interns to join our dynamic team. This role is an excellent opportunity for recent graduates or individuals pursuing internships to gain hands-on experience and receive mentorship in a thriving technology environment. As a...

  • Consulting Delivery Owner

    2 weeks ago

    Sydney, New South Wales, Australia Technology One Limited Full time

    How you'll make a difference...Our mission is to provide world class software and consulting services to the thousands of people who use our enterprise software every day. Our 99% customer retention rate is proof that what we do is valued by our customers and our Consulting business is no exception as we strive to deliver high calibre ongoing consulting...

  • Workplace Technology Consultant

    2 weeks ago

    Sydney, New South Wales, Australia POMT Full time

    Position Overview In this role you will deliver world class Workplace Technology Consultancy services to a broad range of Australian and international clients.You will work alongside the Sales, Design, & Engineering teams to ensure a complete end to end service is provided including strategy, concept and Detailed Design.You will leverage your existing...

  • Principal Consultant

    1 week ago

    Sydney, New South Wales, Australia Insight Technology Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Principal Consultant - Dynamics CRM and Power PlatformAn amazing opportunity to be part of our growing Dynamics and Power Platform Practice on the East Coast. We are seeking a Principal Consultantwith solid skills in...

  • Consultant, Technology

    2 weeks ago

    Sydney, New South Wales, Australia FTI Consulting, Inc. Full time

    About the RoleThis ESI Processing Consultant position is a part of FTI Consulting's Technology team. As part of the ESI team, the ESI Processing Consultant is primarily responsible for the processing of electronic data. From provision of technical support related to processing, analysis, conversion, migration, quality assurance, and management through to...

  • Workplace Technology Consultant

    1 week ago

    Sydney, New South Wales, Australia POMT Full time

    Position OverviewIn this role you will deliver world class Workplace Technology Consultancy services to a broad range of Australian and international clients. You will work alongside the Sales, Design, & Engineering teams to ensure a complete end to end service is provided including strategy, concept and Detailed Design.You will leverage your existing...

  • Business Consultant Internship

    2 weeks ago

    Sydney, New South Wales, Australia DXC Technology Full time

    Job Description: For UTS Students Start your career with a company that is passionate about developing and nurturing talent in a high-performance culture. Our internship is designed for talented, passionate students who are looking to join an agile world leader and are ready to use the power of technology to deliver mission critical IT services that move...

  • Technical Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Dxc Technology Inc. Full time

    Position Overview: DXC Technology Australia is seeking highly motivated and talented Technical Consultant Graduates/Interns to join our dynamic team.This role is an excellent opportunity for recent graduates or individuals pursuing internships to gain hands-on experience and receive mentorship in a thriving technology environment.As a Technical Consultant...

  • J2ee Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Open Collaborative Technology Full time

    Diverse And Challenging Projects Outstanding Career Opportunity Recognition & Reward- "Designing systems that break new ground"_As a Consultant for our rapidly growing business you have the ideal opportunity to develop and demonstrate your skills on leading edge projects in diverse industries. As a senior member of the project team, you will be responsible...

  • J2ee Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Open Collaborative Technology Full time

    Sydney- Diverse And Challenging Projects- Outstanding Career Opportunity- Recognition & Reward- "Designing systems that break new ground"_As a Consultant for our rapidly growing business you have the ideal opportunity to develop and demonstrate your skills on leading edge projects in diverse industries. As a senior member of the project team, you will be...

  • Performance Management Process and Employee Termination Advice

    1 week ago

    Sydney, New South Wales, Australia HEALWELL MANAGEMENT LLC Full time

    Sprintlaw offers smart, simple and affordable legal solutions for small businesses and startups."They've helped us tremendously and are seriously knowledgeable and honest.Couldn't recommend the crew at Sprintlaw more" - Amit, Soul Burger We'll get back to you within 1 business day.Unsure about the process for terminating an employee for poor...

  • General Manager, Advice

    1 week ago

    Sydney, New South Wales, Australia Rest Full time

    Company DescriptionSupporting millions of Aussies since 1988 with low fees and competitive long-term performance. Profits back to members, not shareholdersClosing date: 16th April 2024 Please note Rest does not accept speculative resumes from recruitment agenciesJob Description About Us**Established in 1988, Rest is one of Australia's largest...

  • Consultant, Advice Capability

    2 weeks ago

    Sydney, New South Wales, Australia IOOF Holdings Full time

    Date:15-Mar-2023Location:Sydney, NSW, AU, 2000 Brisbane, QLD, AU, 4000 Hobart, TAS, AU, 7000 Melbourne, VIC, AU, 3000Employment Type:Permanent Full Time A leading Wealth Management, adviceled organization Hybrid Working National LocationThe RoleThis role exists to support our financial coaches and advisers so that they have the right capabilities, skills and...

  • Legal Technology Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Allens Corporate Services Full time

    Legal Technology Consultant page is loaded Legal Technology Consultant Apply remote type Hybrid locations Sydney Perth Brisbane Melbourne time type Full time posted on Posted Today job requisition id JR Your role As part of our wider Innovation & Digital Solutions group, you will be joining one of Australia's largest legal technology teams consistently...

  • Legal Technology Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Allens Full time

    Your roleAs part of our wider Innovation & Digital Solutions group, you will be joining one of Australia's largest legal technology teams consistently recognised in the _Australian Financial Review's m_o_st innovative companies. Our people are technical experts, but they're also trusted business advisers who think bigger, more broadly and more strategically....

  • Senior Salesforce Functional Consultant

    1 week ago

    Sydney, New South Wales, Australia DXC Technology Full time

    Job Description: DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission-critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with...

  • Legal Technology Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Allens Corporate Services Full time

    Legal Technology Consultant page is loaded Legal Technology Consultant Apply remote type Hybrid locations Sydney Perth Brisbane Melbourne time type Full time posted on Posted Today job requisition id JR Your roleAs part of our wider Innovation & Digital Solutions group, you will be joining one of Australia's largest legal technology teams consistently...