Assistant Night Manager

1 week ago

Brisbane, Queensland, Australia Hilton Full time
Assistant Night Manager


As the Assistant Night Manager, you will be responsible for engaging with guests from arrival to departure, providing exceptional night-hour services and timely response to guest requests as the main point of contact in the hotel.

You will manage the night audit operations to the highest quality, support other departments where required and ensure the team are kept fully aware of overnight activities or feedback from guests so that the guest experience is fully enhanced.


Why you'll love working for Hilton

Unbeatable Team Member Travel Program:

Enjoy exclusive, highly discounted rates on hotel rooms for Team Members and your Friends and Family.

Generous Discounts:

Access savings on various products and services within Hilton outlets.

Comprehensive Training:

Receive extensive training and unwavering support to excel in your new role.

Endless Learning:

Access Hilton University training, offering over 3000 learning programs to foster your growth.

Limitless Opportunities:


Explore a wide range of career development paths in the #1 Hospitality Company, as ranked by Great Place to Work.


What will I be doing?


As a Night Manager, you are the first point of contact for any general management related queries that arise during the night shift.

The position has a Front Office focus but also has responsibility for overall hotel operations in the absence of Functional Managers, including but not limited to the following tasks:

  • Manage and take full responsibility for the hotel in the overnight hours
  • Maintain current knowledge of all security and emergency procedures and manage the instigation of such procedures as required
  • Ensure all team members are prepared and wellinformed to deliver guests an exceptional experience from checkin through checkout
  • Ensure that all Guest requests, inquiries and complaints are managed promptly and completely
  • Support the Night Auditor with all Front Desk and accounting related duties
  • Monitor Guest satisfaction reports and implement actions to improve results

What are we looking for?


This Position is for Australian residents only or applicants who have the legal right to work in Australia, visa sponsorship opportunities are not available.

We are seeking individuals who share and embody our core values of Hospitality, Integrity Leadership, Teamwork, Ownership and Now

Along with:

  • Previous supervisory experience in Front Office within the hotel, leisure or retail sectors
  • Fluent in the English language in order to communicate professionally with guests and team members, both in person and over the telephone
  • Calm, efficient, and able to work well under pressure
  • Excellent interpersonal and communication skills
  • Excellent leadership and management skills
  • Passion for delivering exceptional guest experiences
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Have a degree, diploma, or formal certification in Hotel Management or equivalent
  • A minimum of 2 years of Front Office supervisory experience in the hotel, leisure, and/or retail sectors

Culture


At the heart of everything we do lies our vision: "to fill the earth with the light and warmth of hospitality." Our values are not just words on paper; they are the principles that guide our actions.

It's our team's collective responsibility to live and breathe these values in every interaction.

  • Night Manager

    1 week ago

    Brisbane, Queensland, Australia Grupo Mantra Full time

    Located on the Cairns Esplanade, Mantra Trilogy is one of the largest and busiest in resorts in Cairns, with a mixture of corporate and leisure guests. It offers a choice of rooms and larger apartments and a central location surrounded by shops and restaurants, yet still retains that laid-back tropical atmosphere that the dedicated team who work here...

  • Night Manager

    1 week ago

    Brisbane, Queensland, Australia PULLMAN Full time

    Company DescriptionPullman & Mercure King George Square is a large vibrant 438 room twin towered hotel which acts as a sanctuary for leisure and business travelers. Located opposite King George Square, City Hall and ideally situated in the heart of Brisbane CBD the hotel has some of the largest conference spaces in Brisbane incorporating 2 ballrooms. The...

  • Night Manager

    1 week ago

    Brisbane, Queensland, Australia AccorHotel Full time

    Company DescriptionPullman and Mercure Brisbane King George Square is located in the CBD and is Brisbane's largest contemporary style hotel, featuring 438 guestrooms, extensive conferencing facilities for up to 1000 people, and several dining outlets including Goldfinch Restaurant and Award Winning Rooftop Bar, Sixteen Antlers.We are 'relentlessly guest...

  • Night Manager

    1 week ago

    Brisbane, Queensland, Australia Voyages Indigenous Tourism Australia Full time

    _An Epic Icon needs an Epic Team _Are you looking for a once-in-a-lifetime opportunity? Ayers Rock Resort is searching for a Night Manager to live and work onsite at Yulara, NT which is 20 min drive from Uluru, one of Australia's most iconic and culturally significant landmarks.We are looking for a detail oriented and customer focused Front Office...

  • Night Manager

    1 week ago

    Brisbane, Queensland, Australia AccorHotel Full time

    Company DescriptionPullman and Mercure Brisbane King George Square is located in the CBD and is Brisbane's largest contemporary style hotel, featuring 438 guestrooms, extensive conferencing facilities for up to 1000 people, and several dining outlets including Goldfinch Restaurant and Award Winning Rooftop Bar, Sixteen Antlers.We are 'relentlessly guest...

  • Night Manager

    1 week ago

    Brisbane, Queensland, Australia Accor Full time

    Company DescriptionPullman and Mercure Brisbane King George Square is located in the CBD and is Brisbane's largest contemporary style hotel, featuring 438 guestrooms, extensive conferencing facilities for up to 1000 people, and several dining outlets including Goldfinch Restaurant and Award Winning Rooftop Bar, Sixteen Antlers.We are 'relentlessly guest...

  • Night Manager

    1 week ago

    Brisbane, Queensland, Australia The Star Entertainment Group Full time

    Are you our next rising star?Join our team as the Night Manager at The Star Brisbane.Our breathtaking resort, positioned at the heart of the new Queen's Wharf Brisbane precinct, will commence a staged opening in 2024, bringing a range of unique entertainment options, world class hotels, dining, bars, luxury retail, gaming and a state-of-the-art Event Centre...

  • Night Manager

    1 week ago

    Brisbane, Queensland, Australia IBIS STYLES Full time

    Job DescriptionAs Night Manager, you will oversee operations during the night shift, ensuring the hotel runs smoothly and provides an exceptional guest journey throughout the night.Your Primary duties & responsibilities include:Managing hotel operations during the night, including check-ins, check-outs, and guest enquiriesPerforming night audit functions to...

  • Night Manager

    1 week ago

    Brisbane, Queensland, Australia The Star Ent Group Full time

    Apply now Job no: Work type: Permanent Full Time Location: Queensland, Brisbane Categories: Front Office, Management Join our team as the Night Manager at The Star Brisbane. Our breathtaking resort, positioned at the heart of the new Queen's Wharf Brisbane precinct, will commence a staged opening in 2024, bringing a range of unique entertainment options,...

  • Night Manager

    1 week ago

    Brisbane, Queensland, Australia Echo Entertainment Group Full time

    Are you our next rising star? Join our team as the Night Manager at The Star Brisbane. Our breathtaking resort, positioned at the heart of the new Queen's Wharf Brisbane precinct, will commence a staged opening in 2024, bringing a range of unique entertainment options, world class hotels, dining, bars, luxury retail, gaming and a state-of-the-art Event...

  • Night Manager

    1 week ago

    Brisbane, Queensland, Australia The Star Entertainment Group Full time

    Are you our next rising star? Join our team as the Night Manager at The Star Brisbane. Our breathtaking resort, positioned at the heart of the new Queen's Wharf Brisbane precinct, will commence a staged opening in 2024, bringing a range of unique entertainment options, world class hotels, dining, bars, luxury retail, gaming and a state-of-the-art Event...

  • Night Manager

    1 week ago

    Brisbane, Queensland, Australia IBIS STYLES Full time

    Company DescriptionSituated in the heart of the Brisbane CBD, with views out over the river to Southbank, the ibis Styles Brisbane is a modern, stylish hotel catering for both business and leisure guests.With 367 rooms, ibis Styles Brisbane is one of the largest hotels in Brisbane City (_with some stunning views across the river to Southbank and beyond)_. We...

  • Complex Assistant Night Manager

    1 week ago

    Brisbane, Queensland, Australia Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The Westin Brisbane, 111 Mary Street, Brisbane, QUEENSLAND, AustraliaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementCOMPANYThe more you travel, the more your well-being can get left behind. But there's a place that doesn't come with that compromise. At Westin Hotels...

  • Night Manager Treasury

    1 week ago

    Brisbane, Queensland, Australia The Star Entertainment Group Full time

    Are you our next rising star?Join our team as the Night Manager at Treasury Brisbane.In your role you will initially have the opportunity to work across Treasury Brisbane whilst being involved in the opening of The Star Brisbane.The Star Brisbane, positioned at the heart of the new Queen's Wharf Brisbane precinct, will be Australia's newest entertainment and...

  • Night Manager

    1 week ago

    Brisbane, Queensland, Australia Accor Full time

    Company DescriptionSituated in the heart of the Brisbane CBD, the ibis Styles Brisbane is a modern hotel for both business and leisure guests, with stunning views. We are a vibrant hotel with a diverse culture of Heartists.Our team values at ibis Styles:Fun - Embracing fun vibes and creating unforgettable momentsCare - Core values of care and...

  • Night Manager

    1 week ago

    Brisbane, Queensland, Australia Brisbane Airport Hotels Group Full time

    The Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 532 guest rooms, 3 restaurants, Rooftop Bar & Restaurant, Executive Lounge and 12 meeting spaces collectively totaling 1800m2. Located at the Brisbane Airport precinct, it is the first accommodation,...

  • Night Manager

    1 week ago

    Brisbane, Queensland, Australia TFE Hotels Full time

    Are you willing to embrace the dark side?It's not what you might think - and, guaranteed, more than you expect - if you're ready to step up as Night Manager at Adina Apartment Hotel Brisbane Anzac Square.We're looking for a unique all-rounder and quintessential people person. You're self-assured and level-headed and you shine when the stars come out. We're...

  • Night Manager

    1 week ago

    Brisbane, Queensland, Australia TFE Hotels Adina Apartment Hotels Full time

    Adina Hotel Anzac Square, 255 Ann Street, Brisbane, Queensland, Australia Req #2337 Are you willing to embrace the dark side?It's not what you might think – and, guaranteed, more than you expect – if you're ready to step up as Night Manager at Adina Apartment Hotel Brisbane Anzac Square.We're looking for a unique all-rounder and quintessential people...

  • Night Manager

    1 week ago

    Brisbane, Queensland, Australia Brisbane Airport Hotels Group Full time

    The Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 532 guest rooms, 3 restaurants, Rooftop Bar & Restaurant, Executive Lounge, Pool, and 12 meeting spaces collectively totaling 1800m2. Located at the Brisbane Airport Domestic Terminal, it is the first...

  • Night Manager

    1 week ago

    Brisbane, Queensland, Australia Brisbane Airport Hotels Group Full time

    The Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 532 guest rooms, 3 restaurants, Rooftop Bar & Restaurant, Executive Lounge and 12 meeting spaces collectively totaling 1800m2. Located at the Brisbane Airport Domestic Terminal, it is the first...