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Retail Customer Service Officer
1 week ago
Australia Post is revolutionizing delivery services like never before. From the vehicles we use, to the small businesses that drive our communities forward. We're committed to environmental sustainability, community well-being, customer satisfaction, and employee support. We are progressing towards a brighter future, and we want you to be part of this journey.
About the Role and Company
Join us as a Retail Customer Service Officer, a pivotal role in assisting Australians in managing their own businesses, fostering connectivity for millions, and enhancing community resilience. Each year, approximately one million individuals visit one of our Australia Post Offices. Our retail teams ensure that every customer interaction is outstanding. Supported by a welcoming team, ongoing training, and career development opportunities to grow within the organization.
Role Details:
- Permanent part-time position
- Schedule: Monday - Friday | 12:00pm - 17:00pm
- Guaranteed 25 hours per week
- Competitive salary starting at $26.42, increased to $28.24 after 12 weeks + 12% superannuation
- Travel required between suburbs such as Morley, Mirrabooka, Dianella, Inglewood, Mt Lawley & Osborne Park
You'll be responsible for:
- Conducting customer sales and service transactions
- Accurately managing high-value transactions
- Processing identity services transactions
- Promoting products and services through sales techniques
- Assisting customers with mail services and associated costs
- Building strong customer relationships
- Supporting with administrative tasks like stocktaking and record-keeping
About You
If you're a proactive, enthusiastic team player who thrives in a customer-centric role and enjoys making a positive impact, this opportunity is for you. Key requirements include:
- Prior experience in customer service and cash handling
- Ability to handle mail parcels up to 16kgs and stand for extended periods
What you'll gain from us:
- Long-term investment in your growth and development
- Belonging to a diverse and inclusive workplace culture
- Personal well-being support, recognition for your contributions, and other benefits
Together, we're making a difference
Australia Post appreciates the Indigenous Custodians of the land on which we operate. We are advocates for diversity and inclusivity, welcoming individuals from various backgrounds. Our commitment to creating an inclusive environment extends to individuals of all ages, genders, and identities, including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ individuals, and Refugees. As a Disability Confident Recruiter, we are dedicated to providing an accessible and unbiased recruitment process for all candidates. For any accessibility inquiries, please reach out to our Diversity & Inclusion team.
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