Credit Servicing Analyst

2 weeks ago

Sydney, New South Wales, Australia Amex Full time

You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways.

When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.

Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.


At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success.

Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day.

And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.


That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.

Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Join Team Amex and let's lead the way together.


As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount.

As the face of the company, you can create positive interactions with our customers every day-from curating a unique travel or lifestyle experience to helping them with their everyday needs.

And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service.

Find your place in service on #TeamAmex

How will you make an impact in this role?
We are seeking two enthusiastic and vibrant individuals to join our Consumer & Small Business Credit team. If you are a self-motivated & positive individual - why not join our team


As part of the team, you'll be responsible for managing and servicing with excellence our Consumer & Small Business segment for Australia & New Zealand.

You'll be sharing our commitment to the service intent and our passion for customer service.

This position is responsible for delivering extraordinary customer service whilst ensuring we adhere to our credit policies and minimize losses.

We will provide you with a structured training program when you begin, and ongoing guidance to support you.

Responsibilities:

  • Manage Outbound & Inbound Collections
  • Manage various portfolios within the Consumer & Small Business Credit Organisation
  • Making lending decisions assessing risks
  • Financial & commercial underwriting
  • Collecting financials
  • Correspondence management

Requirements:

  • Highly motivated and enjoys teamwork and collaboration
  • Negotiation skills
  • Communication, problem solving and analytical skills
  • Ability to maintain composure and control
  • Balance customer and stakeholder requirements
  • Time management
  • Target driven
  • Strong attention to detail
If you feel that you meet the above criteria and are looking for a fantastic opportunity to start your rewarding journey with us, we would love to hear from you

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