Service Supervisor

2 weeks ago

Brisbane, Queensland, Australia Robert Bosch Group Full time

Bosch Rexroth is a market leading manufacturer and supplier of hydraulic components, power units and systems, factory automation components and software that cater to the diverse and individual needs of multiple industrial sectors. A career at Bosch Rexroth is an opportunity to gain valuable experience within an exceptionally accomplished manufacturing company, for individuals who are driven and passionate.

Bosch is a forward-thinking organisation that believes firmly in Diversity, Equity and Inclusion. A global company with over 400 locations and 400,000 employees worldwide. We have been carbon neutral since 2020 and continue to implement measures that will see this reduce even further.

As a multimillion dollar organisation we see ourselves as a corporate citizen and take an active stance in society beyond the scope of our own business activities. In 2022 we donated over 27.4 million euros worldwide to charitable purposes and continue to work towards sustainable living, education for socially disadvantaged children and social cohesion.

Job Description

We have an opportunity available within our service department at our Brisbane branch, QLD for an experienced External Service Supervisor who can plan, coordinate and control the activities of the Service team to maintain Customer Satisfaction and meet the organisational and operational targets. This role will suit a team player who enjoys working in a busy and fast-paced environment. Reporting to the Service Manager, the successful applicant will be responsible for:

Position Tasks:

  • Ensuring all HSE procedures are followed, and all incidents are reported accordingly.
  • Quote, Coordinate & Oversee all Field Service activities
  • Ensure Target for Turnover is achieved within your team
  • Quality (Lead time, NCR, customer feedback, Quality action list, Calibration, testing and tagging, certification, tool listings, etc.)
  • Ensure Employee Training (competence management) is up to date
  • Supervise employees, contractors and visitors as required from HSE and Quality perspective
  • Able to travel as needed and support team members on site at times
Qualifications

Requirements:

  • Australian Permanent Resident or Australian Citizen
  • Mechanical Trade certificate with minimum 5 years post-trade experience
  • Able to demonstrate a high-level technical knowledge of major hydraulic components
  • Previous experience in hydraulic component repair
  • Excellent communication, interpersonal and organisation skills
  • Effective teamwork skills and attention to detail
Additional Information

The benefits of working at Bosch:

We recognise that our employees are our greatest asset. Through the diversity of our business and commitment to personal and career development, we can provide you a new and exciting opportunity so you can achieve your full potential.

We offer our employees:

  • Permanent position with paid overtime.
  • Tool of Trade vehicle & Fuel Card
  • Company laptop, and mobile phone.
  • Employee Assistance Program
  • Social Club, events and team building
  • Staff discounts on Bosch and affiliated-brand products
  • Strong company culture and values.
  • Access to opportunities within a globally recognised OEM company

To apply, please submit your cover letter and resume through the on-line application link.

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