Security Control Room Operator

2 weeks ago

Indooroopilly, Australia Assetlink Full time

Description:

About Assetlink:


From humble beginnings, Assetlink have grown to a workforce of 2500 throughout Australia and abroad, providing a range of facilities management services.

Our people are positive, customer-focused and committed to excellence.

In a recent employee survey, 95% of respondents said the reason they love working at Assetlink relates to the people they work with and the culture of the organisation.


The Role:


We are seeking an experienced FULL TIME Control Room Operator who can demonstrate excellent customer service skills and passion for the security industry with a strong desire to make a difference.

This position is to commence ASAP and is based at INDOOROOPILLY.

This role pays in accordance with the Level 4 Security Services Award.


The role will work closely with both Assetlink and Client to ensure a safe and secure working environment for all persons, including contractors, visitors and employees in the building and surrounding area, through monitoring of CCTV and completing required reporting.


Key Responsibilities:

  • Monitor and operate CCTV cameras and associated equipment
  • Managing various communications to the control room, dealing with Client, Tenant and Customer enquiries and/or issues
  • Fire Alarm Response, EWS Mimic Panel Operation (Warden) and provide accurate reports
  • Assisting with Emergency Situations as they arise
  • Dispersing Guards to potential situations caught on CCTV and monitoring situations until the closure of the incident
  • Maintain daily reporting requirements within agreed timelinesCoordination of emergency incidents i.e. fire, bomb threat or any other critical incident
  • Risk identification and issue resolution
  • Maintain all Security aspects around the Control Room including key registers, contact lists and leave registers
  • Provide exceptional customer service to internal/external stakeholders
  • General security duties including administration tasks
  • Provide assistance with the induction and signing in of contractors and other site visitors

Skills & Experience:

To be considered for an opportunity with Assetlink Services, you must be able to demonstrate that you have the skills, experience & appropriate certification within the following areas:

  • Current QLD Security Licence including control room function
  • Certificate II in Security Operations qualification (essential) and corresponding qualifications depending on location
  • Confident interpersonal and communication skills (written & verbal)
  • An ability to form effective client and tenant relationships
  • The ability to produce highquality performance reports
  • First Aid Qualification and valid CPR (essential)
  • Previous Control Room & Monitoring experience (preferred)
  • Excellent presentation, wellgroomed and corporate appropriate
  • Ability to work as a part of the Security Team and individually
  • Ability to respond to emergency situations
  • Must have full working rights in Australia.
  • Strong multitasking ability
  • High level of computer literacy and MS Office skills
  • Aility to work up to 12hour shifts
  • 7 day availability

What we offer you:

  • Reward and recognition incentives
  • Ongoing training and development
  • A safe and supportive working environment
  • Career development
  • A familyoriented culture
  • Free uniform


If you're a highly motivated, enthusiastic individual with a commitment to providing excellent service and would like to be part of a key onsite team, we'd love to hear from you, click 'Apply'.


In order to comply with various Federal/State/Territory Government mandates and Client site requirements, you must be able to provide proof of vaccination if required to do so as part of the Assetlink recruitment process.


NSW M/L:
and , NT M/L: 261SFL, QLD M/L: ,

SA ISL:

279050, VIC M/L:
S, WA M/L: 61088, QLD M/L: , NZ M/L:

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