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Transport & Escort Operations Manage

3 months ago

Pinkenba, Queensland, Australia Serco Full time
Drive exceptional service standards and work on a rotational roster

  • Through your leadership and guidance ensure security and care of detainees
  • Fulltime positions working across a sevenday roster based in Pinkenba
  • QLD

About the Role
The Transport & Escort Operations Manager will report to the Senior T&E Operations Manager and will coordinate the daily operations at Brisbane Immigration Transit Accommodation-BITA, site based in _Pinkenba
  • QLD
_. You will ensure the safety and welfare of detainees. Lead and manage operational staff to ensure a high level of service delivery. Ensure the management of detainee enquiries, requests, and grievances. Support the security operation of the centre and manage incidents, site operations and contingency activities.

This is a fulltime position, and you may work up to 12 hours shifts across a seven day roster to suit operational requirements.


About You


You are experienced in working in a secure environment and you understand the operating principles to run a secure environment focussed on detainee management and care.

An operational leader, you can motivate your team to deliver contract service deliverables and be flexible in your approach in a constantly changing environment.

As a person of integrity, you will drive positive engagement of Detainees and have a strong understanding of mental health services.

You will have experience working in a fast paced/highly flexible environment and can assist with contract & legislation compliance. You're a respectful and professional person who demonstrates exceptional moral values in everything you do.

  • To be successful in this role, you will have:_
  • The highest levels of personal integrity and ethical behaviour
  • Certificate II Security Operations
  • Previous experience at a minimum of Detainee Service Manager level of immigration detention services or experience managing in a similar environment
  • Experience working in the Transport & Escort space
  • Preparation of complex reports and submissions
  • Solid experience managing diverse teams in a challenging environment
  • A sound understanding of the commercial aspects of the operation to help inform decision making
  • Current C Class Driver's Licence
  • Current Working with Children Card in accordance with relevant state legislation
  • Certificate IV Security Management or Frontline Management desirable
  • Certificate IV in Social Services or equivalent desirable
  • This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes a national police check as an essential selection component for this role._
    Serco and Proud


At Serco, not only is the nature of the work we do important, but everyone also has an important role to play from caring for vulnerable people to managing complex public services.

We are a team of 60,000+ globally and 16,000+ in Asia Pacific responsible for delivering essential public services in areas including defence, justice, immigration, healthcare, facilities management and citizen services.


Join Us

  • Serco's values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people matter and make a difference every day._
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