Operations Manager

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At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

Are you ready to lead a team and make a significant impact in the transport and logistics industry? Are you energetic and proactive, ready to take a step into Operations Management or still early in your Operational Management career and wanting to upskill? We're seeking a dedicated Operations Manager for our Kewdale Dangerous Goods Site, responsible for supplying Ammonium Nitrate to mine sites across Western Australia.

Reporting into the on-site Branch Manager, this position plays a crucial role in leading and supporting operational activities and drivers to ensure the execution of contractual obligations and Key Performance Indicators (KPIs). Your focus will be on effective cost management, load and route utilisation, resource allocation, and maintaining the highest safety standards.

Primary Responsibilities will include:

Allocate Resources: Strategically assign personnel and assets to meet operational targets and service standards in line with contractual obligations.

Leadership: Provide strong leadership, fostering a positive workplace culture through collaboration and influencing the mindset of our people to enhance overall regional capability.

Set Objectives: Define operational objectives and ensure their successful delivery through effective team management, translating long-term goals into day-to-day objectives.

Drive Innovation: Contribute to innovation and change across operations by providing strong leadership and fostering a culture of accountability.

Customer Relations: Build strong relationships with customers, responding promptly to daily and weekly changes in operational requirements.

Safety Advocacy: Drive safety initiatives, ensuring strict adherence to statutory and regulatory frameworks, promoting a workplace of Safety First.

Key Skills required:

Relevant Knowledge: Sound understanding of relevant legislation, regulations, and fatigue management in the Transport industry, specifically in handling dangerous goods.

Customer Focus: Strong customer service orientation with an excellent understanding of customer needs and value addition.

Operational Expertise: Knowledge of personnel and operational requirements, including training and compliance.

Incident Management: Proficient incident management and investigation skills, capable of determining root causes and implementing corrective actions.

Analytical Skills: Ability to consider a broad range of internal and external factors when solving problems and making decisions.

Communication Skills: Excellent written and verbal communication skills.

Qualifications/ Skills – Education and/or professional:

Tertiary qualification in logistics or business-related discipline, or equivalent experience (highly desirable).

At least 5 years of management experience in transport, logistics, or related industry.

Essential Personal Attributes:

Ability to clearly communicate the value Toll can deliver to business outcomes and the customer.

Demonstrated planning, prioritization, and organizational skills.

Strong interpersonal, negotiation, and diplomacy skills.

Creative and innovative in approach to delivering services.

If you are a motivated and experienced professional looking for a challenging role with a market leader, apply now to be part of our team Join us in delivering excellence in operations and safety across Western Australia's dangerous goods transport landscape. Embrace the opportunity to make a difference and drive success in this critical role.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don't meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

Are you ready to lead a team and make a significant impact in the transport and logistics industry? Are you energetic and proactive, ready to take a step into Operations Management or still early in your Operational Management career and wanting to upskill? We're seeking a dedicated Operations Manager for our Kewdale Dangerous Goods Site, responsible for supplying Ammonium Nitrate to mine sites across Western Australia.

Reporting into the on-site Branch Manager, this position plays a crucial role in leading and supporting operational activities and drivers to ensure the execution of contractual obligations and Key Performance Indicators (KPIs). Your focus will be on effective cost management, load and route utilisation, resource allocation, and maintaining the highest safety standards.

Primary Responsibilities will include:

• Allocate Resources: Strategically assign personnel and assets to meet operational targets and service standards in line with contractual obligations.
• Leadership: Provide strong leadership, fostering a positive workplace culture through collaboration and influencing the mindset of our people to enhance overall regional capability.
• Set Objectives: Define operational objectives and ensure their successful delivery through effective team management, translating long-term goals into day-to-day objectives.
• Drive Innovation: Contribute to innovation and change across operations by providing strong leadership and fostering a culture of accountability.
• Customer Relations: Build strong relationships with customers, responding promptly to daily and weekly changes in operational requirements.
• Safety Advocacy: Drive safety initiatives, ensuring strict adherence to statutory and regulatory frameworks, promoting a workplace of Safety First.

Key Skills required:

• Relevant Knowledge: Sound understanding of relevant legislation, regulations, and fatigue management in the Transport industry, specifically in handling dangerous goods.
• Customer Focus: Strong customer service orientation with an excellent understanding of customer needs and value addition.
• Operational Expertise: Knowledge of personnel and operational requirements, including training and compliance.
• Incident Management: Proficient incident management and investigation skills, capable of determining root causes and implementing corrective actions.
• Analytical Skills: Ability to consider a broad range of internal and external factors when solving problems and making decisions.
• Communication Skills: Excellent written and verbal communication skills.

Qualifications/ Skills – Education and/or professional:

• Tertiary qualification in logistics or business-related discipline, or equivalent experience (highly desirable).
• At least 5 years of management experience in transport, logistics, or related industry.

Essential Personal Attributes:

• Ability to clearly communicate the value Toll can deliver to business outcomes and the customer.
• Demonstrated planning, prioritization, and organizational skills.
• Strong interpersonal, negotiation, and diplomacy skills.
• Creative and innovative in approach to delivering services.

If you are a motivated and experienced professional looking for a challenging role with a market leader, apply now to be part of our team Join us in delivering excellence in operations and safety across Western Australia's dangerous goods transport landscape. Embrace the opportunity to make a difference and drive success in this critical role.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don't meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.

We're on a mission to help move the businesses that move the world. With over 130 years' experience, Toll Group, proudly part of Japan Post, operates an extensive global logistics network, covering road, air, sea and rail across 500 locations in more than 27 countries.

We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow through curiosity, with industry-leading training, alongside talented experts. Play a vital role to deliver what matters while taking on diverse challenges and new responsibilities to move you, our customers and our world further.

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