Waiting duties and food service for the operation of the Blue Mountains Cultural Centre
Café/Restaurant.

**RELATIONSHIPS

Reports to Position Name:
Café Coordinator

Reports to Position Number P00866

Staff Responsibility:
Nil

Key Internal Relationships:
Works within the Cultural Centre Café team and the
wider Cultural Centre staff team.

Key External Relationships:
Direct contact with clients and customers of the CC
Café.

**KEY RESPONSIBILITIES

• Provide café style food and table service for the Blue Mountains Cultural Centre

Café, including the preparation of coffee and light meals.

• Assist in the provision of catering for functions and events taking place within the

Cultural Centre.

• Provide the highest quality service to customers of the Cultural Centre.
• Assist in maintaining the clean and tidy presentation of the Cultural Centre's public

spaces.

• Embrace and participate in a 'team' mentality amongst the restaurant's paid

resources and the staff of the Cultural Centre as a whole.

• Ensure effective WH&S and EEO procedures are followed at all times.

Page - Ensure personal presentation is of a high standard and in keeping with the work

environment.

Guiding Principles

• We act as one organisation responding to the changing needs of our community

while protecting and enhancing our World Heritage environment

• We are strategy led, driven by our Community Strategic Plan with clear priorities

and focus

• We are service focused we continuously improve service provision and provide

excellent customer service

• We collaborate and work together to achieve our outcomes
• We ensure safety and wellbeing is at the centre of our organisation, operations

and culture for our employees, our community and our environment

• We are a socially, environmentally and financially sustainable organisation, living

within our means, ensuring best value resource allocation
These Guidelines complement the Council's adopted Values of: Work Together; Work
Safe Home safe; Service Excellence; Value for Money; Trust and Respect; and,
Supporting Community

Workplace Health & Safety
Ensure compliance with WHS obligations and responsibilities as outlined in Councils
policies and procedures and under the relevant WHS legislation. These include but
are not limited to identifying potentially unsafe situations or work practices and
notifying your Supervisor or Manager (or the Health, Safety Manager/Area Safety
Representative); never performing a task that you believe is dangerous or for which
you do not have the experience, or have not received appropriate instructions and
training or where the correct equipment to carry out the task safely is not available;
always work in a safe manner and in accordance with safety instructions, where
applicable; use the work equipment supplied for the job, in accordance with the
manufacturer's instructions), and any personal protective equipment, which the
Council deems necessary and has provided; be safety aware and report any actions
to your line manager which will assist the Council to meet its legal workplace health
and safety obligations.

You have the right to cease or direct cessation of unsafe work. In addition you are
required at all times to comply with Councils Asbestos Management Plan and Policy.

Compliance & Risk
You are responsible for ensuring that you conduct your risk management
responsibilities as described in council's Enterprise Risk Management (ERM) Policy
and Procedure (the ERM Framework) with the goal of ensuring that potential issues
are identified and reported in a timely manner. In undertaking your work should you
identify contaminated land or potentially contaminated land, including but not limited
to asbestos contamination you are required to notify your supervisor immediately

Page 2

**COMMUNICATION

• This job requires written communication skills which enable the job holder to

complete standard forms.

• The jobholder has high visibility with customers.
• Not usually required to provide service to internal customers, other than answering

occasional queries and helping others when required and performing work in
logical sequence.

• Expected to cooperate with coworkers in creating smooth workflow, including

assisting with each other's work when necessary.

This job requires communication skills which enable the job holder to perform the

- following activities:

• Provide information and explain situations
• Sell, persuade, influence
• Participate in meetings/group discussions

The job holder is required to interact with the following groups or individuals within and
- outside the council on a regular basis and for the purpose shown below:

• Provide and obtain information:
• Section Managers/Team Leaders
• Commercial/industrial/development representatives (eg vendors, builders,

clients)

• Community organisations service clubs etc
• Local Business
• Negotiate or persuade:
• Members of the public/residents/ratepa

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