Technical Specialist

1 week ago

Sydney, New South Wales, Australia Gallagher Full time
Overview
Gallagher Bassett (GB) is Australia and New Zealand's premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co. Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding.

It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people.

We also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available.

There are some great things happening at GB as we continue through a period of exciting period of transformation and change, including the introduction of dedicated specialist hubs within our claims functions that are truly unique to the market and our service offerings to injured workers and clients alike.

And, we want YOU to be a part of it all Gallagher Bassett's service delivery model has been built to support holistic and tailored recovery and return to work (RTW) strategies to deliver superior outcomes.

Our model focuses on specialisation and segmentation by injury type and claim duration, enabling alignment of the right skillset to the right role.


Key features of our model also include:

Dedicated Hubs of Expertise who provide guidance and support for Claims Consultants Opportunities to specialise in a specific function; Centralisation of several Technical and Legislative functions to empower Claims Consultants to focus on recovery, RTW and service delivery; Variety of new and exciting career pathways across the lifecycle of a claim; Support to focus on high-value tasks through administrative and continuous improvement functions, decision support tools and innovative solutions.

In this visionary approach to our claims model as a start-up and disruptor to the market, we are offering a new Technical Specialist opportunity, allowing you to lend your experience to build and grow the technical expertise, operations and processes across the function.

How you'll make an impact Aligned to a claims team, advise and provide general and specialised technical support to case management teams, including legislation and law changes; Provide decision-making capabilities involving entitlements for injured workers; Coach and mentor case management personnel, and collaborate with our additional Mental Health, Injury Management, Dispute Resolution and Return to Work communities of practice; Undertake audits and quality assurance activities on claims; Endore decisions and determinations on claims; Participate in key business projects and initiatives.

About you Significant experience in technical or case management roles within a workers compensation setting, with demonstrated experience/specialisation across the aforementioned areas; Exceptional time management and organisational skills; Excellent attention to detail; Highly developed communication skills, with the ability to engage at all levels of organisation; A strategic mindset and approach to work; A strong sense of team and collaboration; A resilient attitude.

Compensation and benefits We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization.

For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.

In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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