V - Retail Assistant

2 weeks ago

Caloundra West, Queensland, Australia Employment Plus AU Full time
Start your mission volunteer experience with The Salvation Army today


We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.


ABOUT US


The Salvation Army is one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship.

The Salvation Army offers the opportunity to use your skills and expertise to make a real difference in the lives of people who need help most.

Retail Assistants play a key role in helping with sales, merchandising and quality control.

They support the Store Manager in ensuring quality customer service on the shop floor, assisting in processing donations as well as maintaining the general appearance and upkeep of the store area.

Together, Retail Assistants play a key role in fostering a culture of inclusiveness and community spirit amongst the team, which in turn enhances the customer experience in the store.


  • Key tasks and responsibilities
  • Customer Service: With your friendly and engaging personality, ensure all customers are warmly greeted and provide guidance to the store's areas and inform of any specials. Also provide guidance and assistance to those who are donating items and to community members referred to the store for material aid support.
  • Displays and merchandising: With the guidance of the store manager, ensure items are displayed attractively and safely. Bring your attention to detail to ensure thoroughfares are clear, and floors and displays are clean and fresh.
  • Team work: Assist the point of sale team by helping customers carry their items to the sales counter where required. Assist the donation sorting team by bringing donations to the sorting area. Bring along your ideas, suggestions and concerns to the regular team meetings and join in on celebrations and special occasions.
  • Qualifications and skills (desired/required)
  • Experience in retail, sales and customer service preferred but not mandatory as volunteers are always supported with on the job training.
  • Required to fully complete TSA mission volunteer induction, training and registration process.
  • Capabilities and personal attributes
  • Manage self: Shows personal motivation and commitment to completing work activities effectively.
  • Act ethically and with integrity: Is reliable and trustworthy and acts consistent with TSA vision, mission and values.
  • Show respect: Seeks input from others to better understand diverse perspectives and needs.
  • Display resilience: Remains open to new ideas and approaches.
  • Work collaboratively: Works as a supportive and cooperative team member, shares information and acknowledges the contribution and support of others.
  • Innovate and continuously improve: Shares ideas about ways to improve work tasks and solve problems; adopts improvements and innovations.
  • Background check requirements
Background checks play an important part in our commitment to being a safe organisation. Where an applicant has disclosable history, the selection process includes a fair assessment and a risk management approach. Collection of personal information is handled per our privacy and confidentiality policies.

Below is what is required for this role:

  • As this role isn't childrelated or have access to financial or property assets or sensitive information, it does not require background checks.
  • Development opportunities with this role


This role will give volunteers an opportunity to develop skills and build experience in retail practices, valuations of donations, sorting and stocking of shelves, as well as experience in working as a part of a team.

Volunteers will receive on the job training and support, working alongside experienced retail professionals in a caring and supportive environment.

As an extra bonus, volunteers have access to professional development training.

Time Required & Commitment

  • As agreed with manager
  • The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. _
  • We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W_
  • The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child related roles will require the successful completion of a Working with Children Check. _
  • Additionally, certain volunteer roles may require a National Police Check._

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