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Technical Service Manager
1 week ago
- Lead the national team of Field Technicians
- Permanent fulltime based in Melbourne CBD
- Industry Leading provider of Patient Entertainment and Nurse call solutions
- Lead the national team of Field Technicians
- Permanent fulltime based in Melbourne CBD
The position is based in Melbourne CBD and reports to the National Operations Manager.
You will be responsible leading the technical teams nationally, supporting the company's range of Patient Entertainment and Nurse call solutions including reviewing and accepting products and solutions for operational deployment from Product Development, technical training and development, technical escalations and identifying areas for improvement within the technical teams.
The responsibilities of the position include:
People Management:
- Performance review and management
- Manage and report on costs
Operational Management:
- Provide a high level of engineering and technical expertise
- Manage and communicate the escalated support hierarchy
- Manage the technical aspects of all incident escalations
- Liaise with Product Development for maintaining and deploying new products to the field
- Create and review technical documentation
- Formally track and manage all escalated or identified technical failures and issues
Training and development:
- Develop staff competency and assessment frameworks and training programs for technicians
- Manage training packages
Skills and requirements to be successful:
- Relevant tertiary qualifications including networking, databases, WIFI and IPTV
- Knowledge of RF is an advantage
- Broad understanding of technology systems across distributed areas.
- Indepth knowledge and understanding of Incident and Problem Management practices, skills, and tools.
- Experience managing technical staff including staff development and performance management.
- Manage, develop, and monitor clear and realistic action plans to accomplish objectives using given resources
- Experience managing at a national level
- Selfdriven and a team player
- Driver's licence
- Appropriate vaccination status as per the relevant Health Order & Hospital & Aged Care requirements
- MCS Consulting has been a trusted Recruitment advocate for over 25 years to many companies in high value Manufacturing, Finance, R&D, IT&T and Government._
- We have an effective personal and honest approach that really makes the difference._
Please send your resume ASAP
A WORD CV IS ESSENTIAL
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We are more than happy to discuss career aspirations.
At MCS we are here to help, not just recruit
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