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Advisor Technical Support
3 months ago
Perth based role
12 month duration with view to extend
About Our Client:
Rio Tinto operates the worlds largest integrated portfolio of iron ore assets.
These assets include a world-class, integrated network of 15 iron ore mines, four port facilities, a 1,700 kilometre rail network and related infrastructure.
Rio Tinto are expanding operations in the Pilbara to epic proportions while introducing next generation technologies to deliver greater efficiency, lower production costs and improved health, safety and environmental performance.
About the Role:
WorkPac are currently seeking a Technical Support Advisor based in Perth to commence work as soon as possible. This position offers an Monday to Friday roster based in Perth for 12 months in duration.
This role serves as an intermediary between developers and business users within the support team, managing first-level ticket control, interacting with business users, and facilitating issue resolution.
Additionally, it involves fixing tickets to address user concerns and ensure the smooth operation of business solutions.Key Responsibilities will include:
Act as a primary point of contact for customers, addressing their queries, concerns, and technical issues in a timely and professional manner.
Manage incoming tickets through triage processes, prioritizing and assigning them appropriately based on urgency and impact to ensure timely resolution.
Collaborate with cross-functional teams, including developers, stakeholders, and end-users, to coordinate solution enhancements, updates, and deployments.Provide support for existing solutions by troubleshooting issues, performing root cause analysis, and implementing necessary fixes or workarounds.
Maintain accurate documentation of support activities, including ticket logs, troubleshooting steps, and resolutions for future reference and knowledge sharing.
Skills & Experience Required:
Proficient in SQL database development and maintenance, including writing queries, stored procedures, and triggers. Familiarity with PowerBI and Power Apps development is a plus.
Strong interpersonal skills with the ability to effectively communicate technical concepts to non-technical stakeholders and provide exceptional customer service.
Excellent problem-solving skills with the ability to analyse and resolve complex technical issues efficiently under pressure.
Highly organized with the ability to multitask, prioritize workload effectively, and coordinate tasks with various teams and stakeholders.
Prior experience in a help desk or technical support role, including ticket management, triage, and escalation procedures, is preferred.
Proven ability to work collaboratively within a team environment, fostering a culture of knowledge sharing and continuous improvement. Â
About WorkPac
How to Apply:
WorkPac Principal Consultant:
Sara Mason on quoting the below reference number.
RioTintoProfessional Job Reference Number: 7469J
