Customer Success Account Manager

2 weeks ago


Melbourne, Victoria, Australia Microsoft Full time

Overview

As a Customer Success Account Manager (CSAM), you are the delivery leader in our account team and a strategic partner to our customers. You are responsible for execution against our Customer Success Contracts and orchestration of cross-functional programs that deliver customer value and enable transformational customer outcomes. This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise.

Qualifications


• Master's Degree in Engineering, IT, Business or related field AND 3+ years solution delivery, practice management, customer-facing consulting, or portfolio management experience

• Bachelor's Degree in Engineering, Information Technology, Business or related field AND 4+ year(s) work or internship experience in solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.

Professional

• 3+ years relevant work experience

• Project Management Institute (PMI) or equivalent Project Management certification.

• Prosci or equivalent change management certification.

Technical
Breadth of knowledge across Solution Areas including:

• Solid understanding of Microsoft's products, technologies and solutions

• Technologies: Cloud, mobile, web application development, cloud-native application architecture

• Microsoft certification in relevant technologies (e.g.: Azure, M365), or competitor equivalent.

• Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.



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