Guest Experience Expert

1 week ago

Melbourne, Victoria, Australia Marriott International Full time

As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as a Club Team Leader , we not only meet, but also exceed, our guests' expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.

Position Summary:

Join our Ladies and Gentlemen and lead the club shift whilst supporting your team general operational tasks Be an expert on the luxury hotel and the surrounding area, know it inside and out to exceed guest expectations Assist guests arriving and departing the hotel through the check in and departure process as well as a dedicated club concierge service Provide food and beverage service throughout the club lounge's 5 daily meal periods Handle general enquiries, going above and beyond with each guest experience Build and strengthen relationships with existing and new guests, exhibiting our legendary service and enabling future bookings Take guest reservations and perform cash handling & credit card responsibilities Oversee service standards whilst identifying and implementing improvement initiatives Be an empowering team leader by providing motivation and support to your department's Ladies and Gentlemen Plan and execute team building activities for our associates as they are our most important assets

About You:

Experience with OPERA property management system or similar Food and beverage service experience preferred Hold an approved Responsible Serving of Alcohol certificate Relevant experience in a similar role Working rights in Australia Enthusiastic to escalate your career Self-motivated, driven and energized in a fast-paced environment Armed with smart solutions and a can-do attitude

Our Benefits:

Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program Opportunity to receive Employee Referral Incentives and get paid for working with your friend Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90+ years. Apply now

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