Floor Team Member

2 weeks ago

Melbourne, Victoria, Australia Little Cupcakes Full time
Little Cupcakes is seeking enthusiastic and dedicated individuals to join our dynamic floor team.

As a Floor Team Member, you will play a vital role in ensuring our customers have an exceptional experience while visiting our bakery.

You'll be responsible for various tasks aimed at maintaining a clean, welcoming, and organized environment while delivering outstanding customer service.


Responsibilities:

  • Customer Service:
  • Greet customers warmly as they enter the bakery.
  • Assist customers in selecting cupcakes and other products, providing information about flavors, ingredients, and pricing.
  • Handle customer inquiries, comments, and complaints with professionalism and empathy.
  • Ensure all customer orders are accurately processed and packaged.
  • Product Presentation:
  • Maintain a visually appealing display of cupcakes and other baked goods throughout the day.
  • Restock merchandise as needed to ensure availability for customers.
  • Assist with decorating cupcakes and arranging displays as per company standards.
  • Cleanliness and Hygiene:
  • Keep the bakery area, including the frontofhouse and backofhouse, clean and sanitized at all times.
  • Regularly wipe down counters, tables, and display cases.
  • Follow proper food safety protocols, including maintaining temperature logs and adhering to expiration dates.
  • Team Collaboration:
  • Work collaboratively with other team members to ensure smooth operations during peak hours.
  • Communicate effectively with colleagues and management to address any issues or concerns promptly.
  • Support other areas of the bakery as needed, including cashier duties or assisting with baking tasks.
  • Compliance:
  • Adhere to all company policies, procedures, and guidelines.
  • Follow health and safety regulations to maintain a safe working environment for yourself and others.
  • Attend training sessions and meetings as required to stay updated on product knowledge and company policies.

Qualifications:

  • Previous experience in a customer service or retail environment preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fastpaced environment while maintaining attention to detail.
  • Strong organizational skills and the ability to prioritize tasks effectively.

Job Types:
Part-time, Casual

Pay:
Up to $28.05 per hour

Expected hours:
per week

Benefits:

  • Employee discount

Schedule:

  • Day shift
  • Fixed shift
  • Monday to Friday
  • No weekends

Supplemental pay types:

  • Performance bonus

Experience:

  • Point of Sale (POS) software: 1 year (preferred)
  • Working towards sales targets and KPIs: 1 year (preferred)
  • Customer service: 1 year (preferred)

Work Authorisation:

  • Australia (preferred)

Work Location:
In person

Application Deadline: 26/04/2024

Expected Start Date: 01/05/2024

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