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Assessment Officer
3 months ago
Job no: 864326
Work type:
Full time
Location:
Adelaide CBD
Categories:
Administration and Clerical, Community Services
-
Department for Health and Wellbeing
Health and Community Services Complaints Commissioner (HCSCC):
Salary: $84,522 to $94,00
- ASO5
- Full Time / Ongoing appointment
Overview:
The Assessment Officer is responsible for planning, coordinating and undertaking a range of complaint receipt, assessment and resolution functions and services for the Health and Community Services Complaints Commissioner (HCSCC).
The role provides a responsive first point of contact service to consumers, clients and health services in relation to complaint enquiries under the _Health and Community Services Complaints Act 2004_ (the Act), including identifying and analysing complex complaints and providing expert advice, assistance and information.
The Assessment Officer also coordinates and conducts preliminary inquiries including analysing a range of complaint related information, undertaking negotiation and facilitation processes with all parties and advising complainants and service providers of outcomes.
Aboriginal and Torres Strait Islander applicants are encouraged to apply
Job ref:
864326**
Criminal History Screening Requirement
- A National Police Certificate (NPC) for employment involving no contact with vulnerable groups is required for this position (general employment)
Immunisation Risk for this position is Category C (mínimal patient contact)
SA Health Services are required to implement the Addressing vaccine preventable disease: Occupational assessment, screening and vaccination policy in the workplace.
Enquiries
Kathy Kenny
Phone:
Executive Support Officer / EA to Commissioner
Application Closing Date
Thursday, 30 May 2024:
- 11.55PM
Attachments
- Australian applicant guidelines
- International applicant guidelines
Advertised: 02 May 2024 Cen. Australia Standard Time
Applications close: 30 May 2024 Cen. Australia Standard Time
