Senior Software Support Engineer

2 weeks ago

Brisbane, Queensland, Australia Amcs Group Full time

Senior Software Support Engineer Melbourne VICHybrid remote Full-time Work eligibility Australia work authorisation Location Melbourne VICDigital ways to a cleaner world Do you want to work for a company with Irish roots and a global impact? A leader in environmental services, AMCS is a trailblazing software company that guides and supports other businesses on their journey towards sustainability.

AMCS leads the way The AMCS team is at the cutting edge of technology.

Companies come to AMCS to achieve their sustainability strategies as we help companies to reduce their carbon footprint and work in a more environmentally conscious way.

AMCS has created digital ways to a cleaner world.
What we do AMCS is a global leader for integrated software and vehicle technology for the environmental services industry.
AMCS delivers enterprise cloud-based software solutions worldwide supporting over 5000 customers in 23 countries.
AMCS employs over 1200 people across 22 countries, headquartered in Ireland with offices in North America, Europe and Australia.

Our people AMCS offers team members more than just a job, but an opportunity to map out a career with a company that is growing, evolving and setting out new ways of working that are having a positive impact on the world around us.

AMCS was established in Ireland and holds onto those local roots and 'start-up' mentality with a culture of connection.

Connection to our work, our customers, our colleagues and our community that creates a working environment that fosters openness, collaboration and creativity.

We have an exciting opportunity for an experienced Senior Software Support Engineer in our AMCS Australia office in Melbourne office.


Responsibilities include:

  • Provide customer software product support / requests for AMCS customer base and ensure that all calls/responses meet AMCS Quality standards and KPI's.
  • Support Project managers in the field for all project requirements, including specification development to customer requirements, installs, upgrades & configuration.
  • As part of the Customer management & delivery team, have responsibility for SQL Server administration, data base administration, backup, replication, disaster recovery strategies.
  • Provide IT Infrastructure support both in-house and at customer sites.
  • Prepare end user and technical user documentation for environmental products
  • Attend customer sites, for installations, training, go lives & review meetings, always providing a high level of customer service.
  • Analysis of software issues reported for any repeat issues with proposed solutions on how to improve product performance.
Identify any training needs for customers and produce operation documents to address these issues.

  • You will be involved in product improvement program, consulting to customer & monitoring of performance metrics.
Education and Qualifications Degree in computer science or equivalent Experience in the Waste and Recycling sector is an advantage.
Experience in SQL server or Oracle and database administration, mobile communications software would be an advantage.
Experience in a customer facing role is desirable but not essential.
Proven ability to work on own initiative.
Excellent communication skills (both written and verbal), especially with regards to providing information to clients.
An understanding of software engineering principles and processes.
Practical experience in relation to databases, Microsoft SQL server, managing hosted solution and web services.

An interest in learning and keeping up to date in SQL server, mobile communications software, web application developments and cloud computing.

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