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Customer Service Officer
2 weeks ago
- Permanent position. Monday to Friday get back your weekends.
- Great team culture and long term career.
You will have the full support of management and opportunities for growth, stability and security as part of the wider AMA Group.
The site is easily accessible by public transport — close to the Canberra Light rail and a short, easy commute on the north side.
The Opportunity:
We have an exciting opportunity for Customer Service Officer to join the team at Gemini Mitchell.
We are seeking a Customer Service professional, you will be assisting and supporting our wider team and managers with administration support and providing our customers updates regarding their vehicle repairs.
Role responsibilities:
- Ensuring the environment is always customer friendly
- Greeting customers on arrival.
- Keeping our customers informed about the repair process and anticipated completion dates for their vehicles
- Contacting customer to ensure that they are satisfied with the AMA experience
- Supporting management with inventory (parts, paint, consumables etc)
- Liaise with insurance providers regarding claims/repairs
Does this sound like you?
- Proven experience within a Customer Service position
- Highly professional and personable with strong relationship building skills
- Strong systems experience and competent computer abilities
- Excellent verbal and written communication skills
- Ability to meet strict deadlines
- Able to work effectively and collaboratively with the team
Benefits
- Reward & recognition
- Career development and training
- Referral bonus for recommending a friend to work with us
- Discounts on parts and tools
- Uniforms
- 24/7 professional counselling for Team members and their immediate families
- Free shares in AMA Group, the only dedicated collision repair business on the ASX
- We champion our Team, because it's our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers. _
_ No matter who you are, if you have the drive and talent to progress, when you're part of our Team, you're going places - APPLY NOW._
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