Motor Assessing F&R Manager

1 week ago

North Lakes, Queensland, Australia Auto & General Full time

About us

At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

Our culture of 'high performance with high integrity' underpins our values and the way we interact with our customers, the community and each other. We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer If this sounds like you, apply today.

The role

The Motor Assessing Manager is responsible for leading, developing & driving the Assessing Business via a team of technical, process and customer service experts to drive market-leading cost capabilities via the application of Auto & General's Repair Method and Assessing Quality Assurance Framework.

  • Celebrate success whilst promoting a culture of high performance
  • Coach and mentor your team by building relationships with individual team members, setting clear goals, providing constructive feedback and fostering learning opportunities
  • Act as a role model by demonstrating our values and influencing how they are lived within your team
  • As a representative of the Leadership Team, demonstrate your capacity to self-manage and positively influence those around you
  • Lead the team to achieve the organisation's expectations for quality business results
  • Help team members connect their day to day work with Auto & Generals' purpose

What experience you'll bring

  • Leadership experience (both line leadership and thought leadership through influencing stakeholders outside of line).
  • Excellent verbal and written communication skills.
  • Analytical skills, high level of problem solving and systems thinking.
  • Ability to lead innovation and change, including personal resilience.
  • Experience and knowledge of the motor body repair industry.
  • Demonstrated ability to acquire and apply new learning to improve business performance.
  • Ability to work independently and manage time efficiently.
  • Demonstrated ability to meet service delivery expectations.
  • Commercial acumen.
  • Valid Driver's licence.
  • Relevant Trade qualification.

Our perks

  • Extra leave - Enjoy additional leave days on us You'll receive a paid 'ME' day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
  • Paid parental leave - We support our new parents with paid parental leave and other benefits.
  • Workplace giving - If you're passionate about a cause, then we are too – we offer workplace giving and we'll dollar match your donations to registered charities.
  • Development opportunities - We're championing your development with internal programs and access to a wide range of online courses.
  • Employee discounts - You'll receive discounts on Budget Direct insurance products.
  • Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
  • Onsite facilities - There's excellent end-of-trip facilities on offer and private spaces for nursing mothers.
  • Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
  • Perks App - Access to an employee benefits and discounts app called 'Perks' offering your great discounts, offers and programs across a range of areas.

If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

If this sounds like your next challenge, click on the APPLY NOW button and submit your application. Alternatively, for a confidential conversation, feel free to contact Rhys at

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