General Manager

1 week ago

City of Boroondara, Australia MLK Marketing Full time

General Manager

Utilise your strategic and operational leadership skills to innovatively implement the growth strategy while continuing to drive and nurture a positive and high performing workplace culture.

Due to the increasing role and importance of evolving technology systems in delivering services to clients we are seeking a General Manager with suitable experience in implementing and managing digital technology platforms and solutions.

Your new organisation

Our client is a leader in the Digital Marketing and Technical Services agency established in 2008. The main core services are SMB Market' and due to growth looking to expand into the Corporate sector via developing Sales and Account management processes for the Corporate Market via way of tender and strategic relationship building.

Based in Victoria, Covid was a serious growth phase for the business turbocharging its growth with momentum and positivity via way of solution-orientated methodology solving clients requests and guiding them further into the digital age.

What we can offer you:

  • Competitive remuneration package with performance incentives
  • A permanent role reporting to the Chief Executive Officer
  • A workplace that is flexible and encourages work-life harmony
  • Supportive team culture, united by our purpose
  • The ability to lead and contribute to organisational strategy development that will continue to drive the growth of our business.

Your new role

Your commitment to being an effective leader will enable you to work with your team to deliver a streamlined operational structure that delivers the highest level of customer service standards.

You will be responsible for the day-to-day management of the business, which includes the team, processes and ensuring the business meets its key internal and customer-related targets and KPIs. Delegating dispute resolution, managing account manager KPI,s

The role will work closely with the owners and will be pivotal in innovatively implementing the growth strategy within Australia and Asia and then the northern hemisphere in conjunction with driving a positive workplace culture. This is a hands-on and multidimensional leadership role that requires practical solution development and leading the way in a can-do business.

Key Role Outcomes

  • Achievement of the clients Tracking strategic and financial goals.
  • Development, implementation and shared governance responsibilities for a strategic growth plan
  • The management of an efficient and cost-effective operational structure while ensuring the highest level of customer service standards.
  • A positive and high performing workplace culture, achieved through effective leadership, where the team are enabled, supported and motivated to achieve their objectives.
  • Internal and external resources and partnerships are used effectively to achieve business objectives.
  • Current and future technology development/implementation that meets evolving organisational and customer needs, delivering suitable future value to the business
  • Compliant and fit for purpose operational structure that ensures financial, legal, risk, supplier and quality standards are maintained.

What does success look like?

  • Your team, external and internal stakeholders and your customer network value you and your teams work. You understand what drives them and they know that you are exceptional.
  • Your work is challenging but rewarding, enabling you to grow and learn every day.
  • You are valued as a pivotal part to achieving the business growth strategy.

About you:

Essential

  • Experienced, measured and proven-effective leader
  • Demonstrated collaborative leadership skills
  • Experience in developing, implementing and / or managing IT-driven platform and solutions
  • Experience in B2B services preferably Digital or I.T.
  • Process mapping experience
  • Quick decision making skills
  • Experience managing the multiple facets of a business's operations
  • Strong financial management acumen
  • Excellent communication and relationship management skills
  • Ability to motivate other managers and keep them responsible.
  • The skill and passion to effectively lead change.

Desirable

  • Relevant tertiary qualification is highly regarded
  • Real life experience in growing a SME
  • Proven experience in developing a robust coaching module across all key functions from IT, sales and accounts

Here's what we're about:

We are a leading digital marketing and technical services company.

We have a team of 40, we look after thousands of business have growing portfolio of successful customers, and we're located in one of Melbourne's innovative inner-city offices.

Your role will be diverse, you will be able to operate autonomously and there are plenty of opportunities for career advancement.

Here's what we're looking for:

Reporting to the CEO, the newly created role of General Manager will have a focus on coordinating HR activities, developing new client relationships and streamlining internal management processes. As well, the GM will work closely with our financial, legal, and technical management team to ensure smooth process and success accros the manager roles in the business.

On a day-to-day basis the role will involve:

Human Resources Coordination

  • Coordinating recruitment, onboarding, probation, and performance management
  • Coordinating training/career development activities
  • Developing and coordinating internship/traineeship program
  • Performing day to day HR related tasks such as analysis, auditing, reporting

Proven experience in developing a robust coaching module across all key functions from IT, sales and accounts

Business Development

  • Coordinating all aspects of sales/marketing activities required to the Sales Manager
  • Developing and coordinating account management and customer retention programs
  • Coordinating networking and other brand awareness activities

Continual Improvement

  • Identifying and implementing opportunities for operational efficiency
  • Driving innovation/R&D activities

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