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Aps3 Participant Support Officer Vic
3 months ago
Location
- Bentleigh, Victoria
Category
- Health
Salary
- $37.36 AUD - $37.36 AUD Hourly
-
Posted
- 03Mar2024
Work type
- Casual/Temp
Contact
- Teresa Zanatta
Reference
- BH
MANDATORY:
AUSTRALIAN CITIZEN required to work within Federal Government
APPLICATIONS CLOSE:
3pm Tuesday 12th of March 2024.
Our Federal Government Agency which supports a better life for hundreds of thousands of Australians with a significant and permanent disability and their families and carers. Is seeking to engage in an APS3 Participant Support Officer working to 31/12/2024 with an option to possibly extend in Echuca, Bentleigh & Werribee.
About the Team
National Delivery is responsible for engaging with participants and managing participant plans and supports. State/Territory-based business units manage the operating functions of the Agency, ensuring accessible, nationally-consistent participant experiences.
About the Role
The position will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis activities.
The position may have a public contact role and may be required to communicate with and provide straightforward advice to a range of internal and external stakeholders.
Responsibilities may include but are not limited to:
- Managing and resolving participant matters by actioning planning tasks as per the Agency's Act.
- Providing counter/reception support for the local office including participant enquiries in the selfhelp kiosks and Agency online support.
- Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
- Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
- Undertaking research and investigation activities and preparing associated reports and correspondence.
- Undertaking a range of data entry activities and ensuring follow up is completed.
- Receiving and recording complaints and other feedback in the Agency Business systems.
NOTE:
the key responsibilities of the role are based on current priorities and may change over time)
It is highly desirable that the successful applicant understand or lived experience in the field of disability.
What's on Offer?
-
Position located in Echuca, Bentleigh & Werribee
:
-
APS3 $37.36/ph + super:
-
Temporary contract working to 31/12/2024, with an option to extend:
-
Fulltime Standard Hours or work
Monday to Friday, 8:30 am till 5:00 pm
