Floor Manager

2 weeks ago


Indooroopilly, Australia JD Sports Full time

Who are we?


Known best as the_ '_
_Undisputed King of Trainers'_, JD Sports is a leading Multi-Channel Retailer of the biggest and best global Sports Fashion brands across footwear and apparel.


In 2017, JD Sports first established itself in the Australian market and has since expanded to 40+ stores in NSW, VIC, QLD, WA and SA with many more to come With a combined total of over 850 stores across the UK, Europe, USA, New Zealand, South East Asia and Australasia, we are proud of the fact that we provide our customers with the latest and greatest styles whilst upholding world class service.


The Role


As a Floor Manager you will be responsible for providing exceptional customer service to create a unique and memorable JD experience whilst being responsible for elevated duties to support the management team.

You are responsible for, however not limited to the following duties and responsibilities:

  • Assist customers with queries, processing sales, returns and gift vouchers
  • Work in partnership with your Store Manager and Assistant Store Manager to manage the team in their absence
  • Assist and manage your Department Managers and Supervisors to ensure all floor operations are running smoothly
  • Train and mentor your team on all areas of store operations, including sales, product knowledge, customer care and more
  • Motivate, inspire and lead your team from the front
  • Deescalate any customer complaints
  • Work under the guidance and support of your Store Manager, alongside team to achieve KPI's and targets
  • Adhoc tasks as required
  • Engage in housekeeping tasks to upkeep store presentation standards

Who you are

  • Previous Management experience is essential
  • Previous experience in a retail environment
  • Energetic, bubbly and willing to learn
  • Team player and results driven
  • Loves sports fashion brands and is passionate about sharing your knowledge with customers
  • Ability to work in a fast paced team environment
  • Ability to work Monday to Sunday including late night trade


Our team will enjoy a fun, fast and supportive work environment where we encourage success and goal achievement, not to mention working with great people and some of the best sport fashion brands around.

Video
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