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Claims Lodgement Advisor
3 months ago
About the Role
Be the first point of contact for customers reaching out to us after an insured event. Assist customers during their crucial moments by smoothly initiating their claims process. Find win-win solutions for both our clients and Youi, efficiently troubleshooting any issues. Act as a direct link between customers and service providers, ensuring seamless communication. Use your customer service skills to create a positive and memorable claims experience for Youi's customers.The Roster :
Work a roster that rotates every two weeks. Week 1 : Monday to Saturday 07h00 - 15h00 Week 2: Monday to Thursday 07h00 - 15h00 Enjoy two long weekends every month Salary : $ not including penalties)What You'll Bring to the Role:
A strong background in customer service and a genuine desire to assist customers when they're in need. Excellent communication skills to engage effectively with customers and service providers. Problem-solving abilities to navigate various scenarios and find mutually beneficial solutions. Quick thinking and adaptability to thrive in a fast-paced environment, especially during busy claim periods. Empathy and patience to provide emotional support and guidance to customers during stressful situations. Don't tick every box? We understand that many skills are transferable, so even if you don't tick all the boxes, we encourage you to apply.
Why Youi?
At Youi, we pride ourselves on doing things differently. Since Day 1, we've challenged the Australian insurance industry to provide a better experience for our customers, with our focus on Insurance for Individuals. Our awesome customer service sets us apart, and that's all thanks to the incredible people we employ.
We value great personalities, authenticity, and hard work. Our commitment to being a fantastic company to work for and providing top-notch service to our clients drives our success. You can be a part of our success story
What We Offer:
Join us on our mission to revolutionise the insurance industry by putting the customer first. Apply now to be a part of our growing success story
