Administration and Customer Service Representative

1 week ago

Newcastle, New South Wales, Australia The Royal Life Saving Society of Australia - NSW Full time

Position Type: Full-time, 35 hours per week

About the Role:

The Administration and Customer Service Representative at RLSNSW Hunter Region is a pivotal role in enhancing the customer experience of our Training and Education programs. With a strong emphasis on providing timely, accurate, and proficient assistance, this role serves as the main touchpoint for our customers. Alongside, this role also plays a significant part in the overall learning journey of our clients during their Royal Life Saving Training Course.

Key Responsibilities:

  • Customer Interaction: Engage professionally and friendly with all customers, establishing a positive relationship and ensuring optimal satisfaction.
  • Information & Guidance: Utilise a comprehensive knowledge of RLS NSW, ACT, and TAS operating practices, systems, and resources to address and resolve customer enquiries efficiently.
  • Issue Escalation: Promptly escalate unresolved customer issues to the relevant department or personnel.
  • Training Bookings: Handle in-house group and community/ public training bookings including communication with clients and trainers and ensuring accuracy and efficiency.
  • Office Assistance: Contribute actively in the general running of the office, ensuring smooth day-to-day operations.
  • Legislative Adherence: Abide by all privacy requirements and legislative obligations. Ensure utmost confidentiality, privacy, and integrity of all information.
  • Team Collaboration: Collaborate closely with talented teams across NSW, ACT, and TAS regions to ensure seamless service delivery and customer experience.

About You:

  • Experience: Previous experience in a customer service and administration role. Experience in the Aquatic and/or Sport and Recreation Industry look upon favourably.
  • Professionalism: Ability to represent RLSNSW as the first point of contact for most customers, projecting a positive and professional image.
  • Skillset: Excellent organisational skills, attention to detail, ability to develop processes to create efficiency and the capacity to handle multiple tasks concurrently.
  • Independence: Capability to work both autonomously and collaboratively within a team.
  • Problem Solving: Efficient and innovative problem-solving skills to address and resolve issues promptly.
  • Attitude: A consistent positive attitude even under pressure, ensuring customers always feel valued and understood. Willingness to go above and beyond at all times

Benefits:

  • Opportunity to work with a renowned and respected organisation in the NSW Hunter Region.
  • Be part of a dedicated and passionate team.
  • Continuous learning and growth opportunities.
  • Competitive salary package and benefits.

RLSNSW is an equal opportunity employer and encourages applicants from all backgrounds and experiences to apply.

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