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Order Fulfilment Analyst

3 months ago

Ultimo, New South Wales, Australia EHP Holdings Full time

The role is responsible for analysing and auditing the flow of product from our global 3PL network through delivery to our end customer across all channels - both existing and future: DTC, Retail, and Wholesale.


Primary components of the role are creating transparency through reporting, auditing current fulfilment processes/ orders and driving efficiencies in process and service levels.

This role will also play an essential role in the development of SOPs needed to support a rapidly growing network.

This Role needs to be able to work and communicate cross functionally.

This is an Australia-based position reporting to the Head of Logistics & Inventory and the Fulfilment & Inventory Specialist.

Key Responsibilities

  • Maintaining timely and error free order flows from several different channels including eCommerce (Shopify), EDI (when applicable) and manual orders.
  • Analyse and audit the day to day operations of our 3PL warehouses, within agreed upon SLAs.
  • Order Processing: Manage Order queues, action BOR, action order/ sample requests.
  • Arranging shipments with carriers.
  • Audit and suggest optimisations to internal processes and procedures.
  • Provide clear reporting and root cause analysis to achieve company goals. Identify trends and opportunities to improve, and assist in forward action / implementation.
  • Communicate regularly with the Customer Experience team to resolve all order problems/issues.
  • Partner with Operations, Ecommerce, Customer Experience and our 3PL(s) to investigate and resolve any inventory issues.
  • Support the Head of Logistics & Inventory and the Fulfilment & Inventory Specialist on special projects and other needs as required to support and grow EHPLabs operations.
About
EHP Holdings

Work Authorisation:

  • Australia (preferred)

Work Location:
In person