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Home Lending Specialist Casuarina
2 weeks ago
Home Lending Specialist Casuarina Commonwealth Bank of Australia Darwin, Australia Posted 2 days ago Permanent Competitive
Home Lending Specialist Casuarina
- You are experienced in Lending with a passion for Business Development & Customer Service
- We are experts in supporting customers in one of the most important financial decisions they will make
- Together we will become the #1 Home Lending team in the area
- You are experienced in Lending with a passion for Business Development & Customer Service
- We are experts in supporting customers in one of the most important financial decisions they will make
- Together we will become the #1 Home Lending team in the area
Our Home Lending Specialists are the type of people who thrive on creating long-lasting relationships. They know how to ask the right questions to deliver appropriate lending solutions and build trust, confidence, and advocacy in every interaction.
Do work that matters
Whether a customer is buying their first or second home, investing in a property, refinancing, building, or renovating; you will be there to deliver the right solutions at the right time and trusted to make the experience great for them.
More specifically you will:
- Provide support and advice to customers to help them achieve their home buying dreams
- Complete first interviews and appointments with prospective home buyers to determine suitable lending solutions, and submitting applications
- Make relevant suggestions to your customers based on the home buying goals they have set
- Provide exceptional service to customers, building trust, confidence, and advocacy to help them secure and enhance their financial goals
- Build your personal brand and network in the local community to enhance your credibility
- Develop your business by building and maintaining internal and external referral sources, and seeking external referrals from existing customers
- Contact home buying customers to build rapport, determine their needs and goals, and invite them into the branch for an appointment
- Adhere to the Bank's processes, procedures, and Code of Conduct, including accurately reviewing customers' financial positions, completing security checks, and ensuring applications comply with our obligations
- Attend regular coaching sessions to develop your lending knowledge and skills, and coaching your branch colleagues on best practice
- Research the broader market, and economic and industry changes affecting customers and the Group
- Use tools to capture customer feedback, and taking action to correct any service breaks and drive improvement
- Experience in a similar home lending role from within a bank or mortgage broker environment
- Demonstrated business development success
- A well-developed knowledge of home lending products and the current responsible lending legislation
Aboriginal &/or Torres Strait Islander people encouraged to apply
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
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Advertising End Date: 23/06/2024
Job ID REQ212809
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