Payroll Trainee

Position Title:
MS Payroll Trainee

Reporting Line:
MS Manager

Position Purpose:

Trainee role that will be mentored and trained through ADP's Academy program to deliver high quality payroll processing and support to clients.

Key Responsibilities:

• Participate in a formal payroll administrator training program
• Gain foundational knowledge of the payroll industry and ADP products and services
• Process allocated client payrolls ensuring accuracy and timeliness
• Provide accurate and timely response for pay related queries via phone calls, ticket management and chat
• Resolve client issues and/or escalate matters as required in a timely manner
• Timely preparation of long service leave, terminations, retrospective payments and other payroll related payments and returns
• Contribute to client experience measures (retention and Net Promotor Score) and Win As One performance goals
• Identify and recommend continuous system and process improvements

Experience:

• Customer service experience desirable but not essential
• Exposure in a payroll environment desirable but not essential
• Basic understanding of current Australian payroll legislation desirable but not essential
• Strong analytical and problemsolving experience
• Commitment to delivering service excellence
• Demonstrated effective communication to clients and associates (written and verbal)
• Sound experience with MS Office skills
• Outlook and Excel
• Ability to manage time effectively with the ability to prioritise client needs
• Experience with ADP products highly desirable

Certifications / Qualifications:

Tertiary qualifications or completing (Cert IV / Diploma/Degree within Business / Administration) is highly desirable) or relevant experience may be accepted and will be considered in lieu of formal qualifications.

Skills:

• Time management
• Stakeholder management
• Strong written and verbal communication
• Attention to detail
• Ability to work independently or as part of a team

Key Stakeholders:

• Service Teams
• EPS
• ADP Clients
• Relationship Management Teams
• Payroll & Technical Support Consultants

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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