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Store Consultant

3 months ago

Bayswater, Australia National Storage Full time

Permanent Full Time Role with No Nights, Sundays or Public Holidays for a Great Work/Life Balance

Use your customer service skills and expertise to add REAL value immediately to our ever-growing team

Opportunities for Career Growth & Succession Planning
***
About Us:Established in 2000, National Storage is one of Australia and New Zealand's largest self-storage providers, tailoring self-storage solutions in 200+ storage centres across Australia and New Zealand. As an ASX 200 listed company, we have experienced our success by focusing on the most important part of our business - our people and our customers.


With a continual growth plan for expanding our portfolio across Australia and New Zealand, we have a
Full Time Store Consultant role now on offer at our
Bayswater Centre.**
The Role:Reporting into the Storage Manager, our Store Consultants are a vital role within our business, as they work closely with our customers to ensure a seamless service is provided.

The role itself is an exciting & varied. Duties range from customer service, administration and operational tasks.

  • A DaytoDay Life of a

Store Consultant Consists Of:
_

  • Working in a customer facing environment to deliver the ultimate customer experience by supporting our customers in making the best storage choice for their needs.
  • Assisting & servicing the commercial customer base to ensure their needs are met on a daily/weekly basis.
  • Assist in ensuring the centre achieves its budgeted KPI goals.
  • Conduct centre tours and walk throughs which showcase our facilities.
  • Focusing on centre presentation, maintenance, and cleanliness to ensure our centres always represent our high standards.
  • Maintain a safe and secure centre by wearing appropriate safety gear, safe use of equipment, and following workplace health and safety procedures.
  • Complete arrears management steps to ensure accounts are kept up to date and offer solutions where feasible.
  • Action general administration duties such as customer contracts, inventory, and insurance claims.

About You:

To be successful in this role you will have:

  • Strong communication skills to build relationships with customers and stakeholders.
  • Have a motivated, proactive and positive attitude.
  • Customer service experience in a sales environment (desirable).
  • The ability to work well in a team and autonomously.
  • The willingness to learn and grow with the business.
  • Impeccable attention to detail.
  • You are driven by results & an eagerness to take ownership over your work.

Benefits - Why Work with Us?

  • Permanent role within a successful and expanding business which employs great people.
  • Structured fourweek training and induction program to ensure your success.
  • Access a range of National Storage Perks such as:
  • Generous parental leave policy
  • Employee Assistance Program
  • Health reimbursements ranging from gym memberships to health
insurance

  • Unlimited retail discounts
  • Referral incentives
  • Opportunities to connect with our communities and charities
  • Work with an innovative commercial business that values teamwork, care & excellence.
*****Start Your Journey - APPLY NOW