Customer Service

1 week ago


Macquarie Park, Australia Healthcare Professionals Group Full time

Benefits

  • Leading Pharmaceutical organisation with a large global presence.
  • Recognised as an awardwinning employer of choice with an employee recognition program.


Parking on site
  • Macquarie Park.
  • Supportive team, ongoing training, and development.
  • Permanent full time position.

About the company
Our client, a well renowned global pharmaceutical manufacturing company is responsible enhancing patient's lives, through supplying pharmaceutical medication. Join their dynamic and passionate company who boast a good culture and high retention of staff.

About the opportunity
In your new Customer Service Representative role, you will report directly to the Distribution & Customer Care Manager.

This is a unique, standalone role, working as the Customer Service Representative for the client but within another organisations facility.


Duties

  • Track and trace orders regularly in communications with warehousing and 3PL.
  • Use your strong product knowledge, healthcare experience and ability to problem solve to ensure successful patient outcomes.
  • Reporting on fulfilment and stock availability for customers and commercial teams.
  • Liaise with medical practitioners and other stakeholders responsible for patient care

Skills and Experience

  • Customer Service experience in Pharmaceutical/FMCG/Healthcare organisation
  • High emotional maturity, and ability to build trust and rapport with customers.
  • ERP order processing experience is highly desirable
  • JDE ideal.
  • Excellent attention to detail checking stock takes, coordinating orders with the demand & supply teams.
  • Clear and concise communication skills with internal and external stakeholders.
  • Ability to problem solve and implement changes.
  • Pharmacy experience or Science Degree is desirable
***
How to Apply

About us

Job details:

  • Location
  • Macquarie Park
  • Salary
- $ $80000 per annum

  • Job Type
  • Full Time
  • Ref


BH4108
  • Contact
  • Kelly-Ann Kelly-Ann Turner
  • Contact
phone

  • Posted
- about 3 hours ago
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