Customer Support Engineer

2 weeks ago

Council Of The City Of Ryde, Australia Philips International Full time

Customer Support Engineer - Northern NSW page is loaded Customer Support Engineer - Northern NSW Apply locations Sydney time type Full time posted on Posted 30+ Days Ago job requisition id Job Title Customer Support Engineer - Northern NSWJob Description Philips is a leading global healthcare company aiming to improve the lives of 2.5 billion people by 2030.

We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems.

An exciting opportunity has arisen for a customer-focused engineer join our team in NSW team, who will be working on multiple modalities such as DXR, CT and MRI.

This is a critical customer-facing role with responsibilities of maintaining and developing robust customer relationships and providing expert technical advice on maintenance, installation, and servicing of our medical equipment (software & hardware) in line with our regulations and policies.

Ideally, you will be based and supporting Northern New South Wales (Tweed Heads, Ballina and Lismore).

You r role:

Providing best-in-class service which technical support, corrective & preventative maintenance, repairs, commissioning & installation of equipment and software & hardware upgrades.

Actively participating in the sales process and providing expert technical support throughout the entire life cycle of our customer relationships (from pre-sales through to implementation and post-sales support).

Taking a lead in managing and supporting technical escalations through to resolution ensuring all stakeholders are continually updated on progress according to the company process.

Determining the most cost-effective repair/solution to minimize customer downtime.

Be able to work reasonable additional hours outside business hours at such times as are necessary to efficiently and effectively carry out the job role as defined by Philips from time to time.


You're the right fit if:

Previous experience in customer-facing service engineering background within the medical equipment or Biomedical industry and experience with DXR, CT and MRI would be advantageous Strong IT skills, and the ability to work in a fast-paced environment.

A degree-level education or equivalent in Electronics, Electrical Engineering, or Biomedical Engineering.

You will also need to hold a full AU driver's license and a Police Check will form part of the recruitment process.


About Philips:

A career with Philips Healthcare affords you the opportunity to make a meaningful difference in the lives of real people by succeeding at real challenges.

A competitive salary Tool of trade car allowance Ongoing Learning and Development opportunities Access to the Philips Employee Shop Flexibility in a career with a positive and supportive atmosphere in which to develop your talents further.

About Philips We are a health technology company.

We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.

Do the work of your life to help the lives of others.

  • Learn more about our business.
  • Discover our rich and exciting history.
  • Learn more about our purpose.

If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply.

You may still be the right candidate for this or other opportunities at Philips.
Learn more about our commitment to diversity and inclusion here.

Philips is an equal opportunity employer committed to building and supporting an inclusive workforce that reflects the diverse communities we operate within.

Your application will be fairly assessed, regardless of your race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran or disability status.

We're living this commitment through our Reconciliation Action Plan and employee-led resource groups, and we encourage people from all backgrounds, including Aboriginal and Torres Strait Islander, Māori and Pacific Peoples, to apply.

Should you require assistance during your application process due to accessibility reasons, we will accommodate this upon request.
Similar Jobs (3) Customer Support Engineer - NSW locations Sydney time type Full time posted on Posted 30+ Days Ago Customer Service Engineer - HPM locations Sydney time type Full time posted on Posted 30+ Days Ago Clinical Applications Specialist - Ultrasound, NSW locations Sydney time type Full time posted on Posted 18 Days Ago
#J-18808-Ljbffr

  • Cyber Security IDAM Support Engineer

    2 weeks ago

    Council of the City of Ryde, Australia Singtel Full time

    Singtel - Cyber Security IDAM Support EngineerThe Singtel Group, Asia's leading communications provider, is seeking a Cyber Security IDAM Support Engineer to join their team at Optus. If you are passionate about cybersecurity and thrive in a dynamic environment, this could be the role for you!The Day-to-Day ResponsibilitiesHelp maintain and troubleshoot...

  • Senior Platform Engineer

    2 weeks ago

    Council Of The City Of Ryde, Australia Singtel Group Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: At Optus, we have an ambitious goal to be Australia's most loved everyday brand. We're seeking a Senior Platform Engineer to join Optus' newest engineering function, the Tech Foundations Tribe As a Platform Engineer within...

  • Mechanical Engineer

    2 weeks ago

    Council of the City of Ryde, Australia AE Smith Full time

    Add expected salary to your profile for insights Building Trusted relationships takes consistency, care and most of all time. AE Smith has built these relationships for over 120 years.AE Smith is a recognised market leader in heating, ventilation, air conditioning and refrigeration (HVAC&R), building services, and electrical.As a tier 1 provider, we service...

  • Iot Software Engineer

    2 weeks ago

    Council Of The City Of Ryde, Australia Outcomex Full time

    Engineering - Software (Information & Communication Technology) Full time Add expected salary to your profile for insights 365mesh, a division of Outcomex Pty Ltd., is Australia's most secure enterprise Io T network.The 365mesh platform is the foundation for successful end-to-end Io T solutions and is available as a turnkey service or as a white labelled...

  • IoT Software Engineer

    2 weeks ago

    Council of the City of Ryde, Australia Outcomex Full time

    Engineering - Software (Information & Communication Technology) Full time Add expected salary to your profile for insights 365mesh, a division of Outcomex Pty Ltd., is Australia's most secure enterprise IoT network. The 365mesh platform is the foundation for successful end-to-end IoT solutions and is available as a turnkey service or as a white labelled...

  • Project Engineer

    2 weeks ago

    Council Of The City Of Ryde, Australia Schneider Electric Full time

    Project Design Engineer – MV/LV Distribution Power Systems – Pacific Hub Sydney (Hybrid Work Environment)Must have full working rights in AU to be considered for this roleCompany Highlights:Inclusive Employer, Diversity Council AustraliaWorld's Most Admired Companies, Fortune MagazineLP Gender-Equality Index (GEI), BloombergMost Sustainable Corporation,...

  • Solution Engineer Control

    2 weeks ago

    Council Of The City Of Ryde, Australia Siemens Gas And Power GmbH & Co. KG Full time

    About the Role Location Australia Sydney Company Siemens Energy Pty.Ltd. Organization Gas Services Business Unit Service Asia Pacific Full-time Experience Level Experienced Professional A Snapshot of Your Day We are looking for a highly expert Project Engineer to join our Control and Digitalisation team based at our North Ryde offices.Reporting to the Head...

  • Devops Engineer, Cyber Security

    2 weeks ago

    Council Of The City Of Ryde, Australia Singtel Full time

    Singtel The Singtel Group, Asia's leading communications group provides a diverse range of services including fixed, mobile, data, internet, TV, infocomms technology (ICT) and digital solutions. View company page At Optus, we don't sit back and let the future happen to us - we're out there making it.By expanding into new technology and relentlessly improving...

  • DevOps Engineer, Cyber Security

    2 weeks ago

    Council of the City of Ryde, Australia Singtel Full time

    Singtel The Singtel Group, Asia's leading communications group provides a diverse range of services including fixed, mobile, data, internet, TV, infocomms technology (ICT) and digital solutions. View company page At Optus, we don't sit back and let the future happen to us - we're out there making it. By expanding into new technology and relentlessly...

  • Data Engineer

    2 weeks ago

    Council of the City of Ryde, Australia Hearing Australia Full time

    Engineering - Software (Information & Communication Technology)Government - Federal (Government & Defence) Based in Macquarie University - Hybrid work arrangementJoin Hearing Australia's IT team and be part of a mission to help improve the hearing health of the nationIt matters more at Hearing AustraliaHearing Australia is a trusted leader in our field....

  • Senior Civil Engineer

    2 weeks ago

    Council Of The City Of Ryde, Australia Ivory Group Full time

    Consultancy that Invests in Staff DevelopmentConsultancy that heavily invest in the development of their staff through several initiatives.Multidisciplined office boasting multiple offices in Australia, operating for over 30 years.Lively, inclusive, and open plan office that will make you feel at home.About the CompanyAn innovative Engineering Consultancy...

  • Chief Engineer

    2 weeks ago

    Council Of The City Of Sydney, Australia Commonwealth Bank Of Australia Full time

    You are a Chief SRE who's passionate about improving the reliability and operability of mission-critical services We are solving the biggest puzzles in the Australian financial services industry Together we'll build tomorrow's bank, using world-leading engineering, technology & innovation Do work that matters We're accelerating our digital strategy with an...

  • Network Engineer

    2 weeks ago

    Council of the City of Ryde, Australia West Recruitment Pty Ltd Full time

    Email: Call: West Sector: Technology Job Summary Global company with huge growth opportunities Highly competitive salary Macquarie Park location Close to transport Job Description About the company:West Recruitment is honoured to partner with a well-known health care company with a global presence across 140 countries.About your new role:As the Network...

  • Principal Engineer

    2 weeks ago

    Council of the City of Sydney, Australia Commonwealth Bank of Australia Full time

    Other (Information & Communication Technology) Full time Add expected salary to your profile for insights You are a Principal Engineers who's passionate about improving the reliability and operability of mission-critical services.We are solving the biggest puzzles in the Australian financial services industry.Enjoy employee banking benefits and over 600...

  • DC Facilities Engineering Specialist

    2 weeks ago

    Council of the City of Ryde, Australia Fujitsu Full time

    DC Facilities Engineering SpecialistWe Are FujitsuWe use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.About the...

  • Senior Hydraulic Engineer

    2 weeks ago

    Council Of The City Of Ryde, Australia Ivory Group Full time

    About the CompanyThis Building Services consultancy based in North Sydney is very well established in the Australian market and has a strong pipeline of diverse projects with repeat clients.Due to the steady company growth, the Director is looking to hire an experienced Senior Hydraulic Engineer for the team.About the PositionWithin this position, you will...

  • 2 X Mechanical Engineering Academics

    2 weeks ago

    Council of the City of Ryde, Australia Macquarie University Full time

    Teaching - Tertiary (Education & Training) We are seeking to appoint two exceptional Mechanical Engineering academics with well-established research track records, and who have a profound passion for teaching. The ideal candidates will be renowned in their respective fields of research and whose research interests align with one of our current areas of...

  • Integration Engineer

    2 weeks ago

    Council Of The City Of Ryde, Australia Catholic Healthcare Full time

    Integration Engineer - Applications (Microsoft Azure)Based in Macquarie Park, short walk from Metro Station7 Additional leave days per year + Salary Packaging + WFH optionsJoin our growing Applications Team at Catholic HealthcareCollaborative, inclusive and supportive team cultureExciting things are happening at Catholic Healthcare Celebrating 30 years in...

  • Integration Engineer

    2 weeks ago

    Council of the City of Ryde, Australia Catholic Healthcare Full time

    Integration Engineer - Applications (Microsoft Azure)Based inMacquarie Park, short walk from Metro Station7 Additional leave days per year + Salary Packaging + WFH optionsJoin our growing Applications Team at Catholic HealthcareCollaborative, inclusive and supportive team cultureExciting things are happening at Catholic Healthcare Celebrating 30 years in...

  • Software Engineer

    2 weeks ago

    Council Of The City Of Sydney, Australia Propeller Full time

    Software Engineer Department:Engineering Employment Type:Full Time Location:Sydney Reporting To: Jye Lewis Description Propeller is on a mission to take the guesswork out of moving dirt - reducing wasted fuel, time, and money.We do this through the power of maps.Our customers use Propeller's integrated hardware and software products to capture accurate 3 D...