Full Time

2 weeks ago

Melbourne, Victoria, Australia Marriott International, Inc Full time

Job Number

Job Category Food and Beverage & Culinary

Location The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

THE RITZ-CARLTON, MELBOURNE, TO DEBUT IN MARCH 2023
We are thrilled to announce the opening of The Ritz-Carlton, Melbourne, in March 2023.

Set to redefine luxury in the city, the hotel's extraordinary design, exceptional experiences and breathtaking views present a stunning new landmark to the Melbourne skyline.

Designed with materials inspired by the unique stories of the city, guests will enjoy luxury accommodation, signature dining experiences, holistic wellness spaces and an iconic infinity pool, as well as world-class meeting and event facilities and services.


The Ritz-Carlton Melbourne is looking for a
Bar Operations Manager to join the team on a
Full-Time basis

JOB SUMMARY
Responsible for bar/lounge daily shift operations and supervision of staff.

Position assists with promoting the lounge, menu planning, maintains standards, assists servers on the floor during peak periods and manages property liquor inventories and controls.

Strives to ensure guest and employee satisfaction while maintaining the operating budget. Accountable for enforcing all legal obligations professionally and consistently. Determines training needed to accomplish goals, then implements plan. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; 4 years' experience in the food and beverage, culinary, or related professional area.
OR

  • 2year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years' experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Managing Bar/Lounge Operations

  • Implements agreed upon beverage policy and procedures throughout the property.
  • Manages in compliance with all local, state and Federal beverage and liquor laws.
  • Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period end inventory.
  • Monitors adherence to all liquor control policies and procedures.
  • Attends pre
- and post-convention meetings as needed to understand group needs

  • Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
  • Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.
  • Manages to achieve or exceed budgeted goals.
  • Ensures compliance with all Bar/Lounge policies, standards and procedures.
  • Maintains food handling and sanitation standards.
  • Manages inventories according to budget and business levels.
  • Assists with developing menus and promotions as necessary.

Leading Bar/Lounge Team

  • Trains staff on liquor control policies and procedures.
  • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
  • Ensures employees understand expectations and parameters.
  • Communicates critical information to the Bar/Lounge staff regarding each event.

Ensuring Exceptional Customer Service

  • Provides excellent customer service.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Responds effectively to guest problems and complaints.
  • Empowers employees to provide excellent customer service.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Provides feedback to individuals in an effort to improve service performance.
  • Reviews comment cards and guest satisfaction results with employees.

Managing Human Resource Activities

  • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
  • Participates in the development and implementation of corrective action plans.

Perks, Rewards, Motivations

  • The best hotel training opportunities produced independently by The Ritz-Carlton Melbourne and internationally recognized training programs by Marriott International.
  • Access to Marriott's awardwinning Live Fully Rewards Program
  • Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends.
  • Discounts on food & beverage across all our hotels.
  • Recognition programs to keep you motivated.
  • Wellbeing & mindfulness programs to ensure you stay healthy.
  • Employee Assistance Program
  • Dry cleaning or work clothes
  • Marriott International is an equal opportunity employer. We believe in hiring a diverse workfo

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