Air Import Operator

1 week ago

Botany Bay, Australia People2People Full time
  • Attractive Salary of up to $85,000 + Super
  • Career Growth Opportunities
  • Free Parking On-site
  • Training and Development Assistance

people2people are excited to be collaborating with a renowned global aviation solutions provider, specialising in a wide range of services including cargo handling, freight forwarding, and ground handling operations. With a strong global footprint and a commitment to excellence, their services caters to the diverse needs of airlines, freight forwarders, and logistics companies.

About the Role:
 The role involves processing inbound shipments with precision and efficiency, ensuring top-notch customer service aligned with best practices. Collaboration with Warehouse and Transport Teams is key for prompt import delivery turnaround. The position entails hands-on tasks including email management and data entry. Flexibility for a 7-day working roster, including weekends and public holidays, is required. The ideal candidate will embody professionalism, positivity, and contribute to a proactive team culture.

Your main accountabilities include but are not limited to:

  • Coordinating with airlines to obtain flight information and freight availability.
  • Invoicing and costing all import jobs within 24 hours of arrival.
  • Automating cargo consolidation processes.
  • Ensuring timely check-in of all freight received from the warehouse and completing check-ins by the end of each day.
  • Maintaining accuracy in invoicing and costing, striving to meet KPIs.
  • Continuously improving processes to enhance productivity and profitability.
  • Keeping regulatory qualifications up-to-date and relevant to the role.
  • Participating in company-provided training courses to enhance professional and industry knowledge.
  • Follow and adhere to all Security, Customs and Quarantine criteria.
  • Handling customer complaints promptly and effectively to ensure complete satisfaction.
  • Practising effective communication with employees, managers, and customers.

About you:
 To be successful in this position, you will have:

  • Clear understanding of pallet sizes, weight restrictions and knowledge of weight balancing to anticipate daily volumes from pre-alerts.
  • Minimum 2 years of experience in a similar role
  • Ability to communicate clearly and effectively with clients and colleagues to address any queries or concerns.
  • Demonstrated ability to understand employees' concerns and provide alternative solutions.
  • Display a high level of customer service and maturity when dealing with customers, peers and managers.
  • Possess high integrity, reliability, and a collaborative approach as a team player.

What's in it for you:

  • Attractive Salary of up to $85,000 + Super.
  • Career Progression and Growth Opportunities
  • Training and Development Assistance
  • Free Parking On-site

If you believe you have the right skills and experience for this position or know of anyone who does, please do not hesitate to get in touch with Ash Singh for a confidential discussion on

Operating for over 18 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment and Frog Recruitment are your award-winning recruitment group and HR solutions provider. We are the 2022 Outstanding Large Agency, 2023 Excellence in Candidate Care and 2023 Excellence in Client Service RCSA Award winners. We mitigate our carbon emissions by measuring them and planting the equivalent in trees.

At people2people, Edge Recruitment and Frog Recruitment, everyone is welcome and as an inclusive workforce, we encourage our employees, clients, and candidates to showcase their authentic selves.

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