Customer Operations Support Specialist

2 weeks ago

Adelaide Region SA, Australia Origin Energy Full time
Hybrid working

  • Open to location
  • Open to location
based

Delivering good energy starts from within
It's an exciting time to join Origin. Creating a great place to work means together we're powering a cleaner, smarter energy future. We're always looking for better ways to deliver for our customers - and for our people.

About the role


Part of the Customer Enablement team, you be responsible for providing essential operational support to ensure the efficient functioning of the Customer Operations team.


Your responsibilities will include:

  • Collect, analyse and Interpret data to generate operational reports highlighting performance and trends
  • Establish key performance Indicators (KPIs) and metrics to measure operational performance including UMI and NPS
  • Provide regular reports and updates to Customer Operations Team and senior management on operational performance
  • Develop robust and consistent Inflow and productivity reports across all process areas
  • Conduct analysis of historical data, trends and business forecast to determine workforce requirements
  • Monitor and analyse key performance Indicators related to workforce planning and Identify performance gaps and propose corrective actions
  • Collaborate with BPO vendor to provide Input into BPO workforce planning and Influence for optimisation

Is this you:

A natural problem solver with strong attention to detail you enjoy analysing information to make recommendations on operational priorities and strategy

Desirable;

  • Degree qualified In business administration or related field or Advanced degrees or certifications In related field
  • Solid understanding of operational principals, methodologies and best practice across front and back office teams
  • Strong analytical skills with proficiency In data analysis and statistical modelling
  • Ability to provide meaningful Insights to drive datadriven decisions
  • Strong attention to detail with excellent communication and stakeholder management skills
  • Ability to work In a dynamic, face paced operational environment

Origin - Where good change happens.
At Origin, we're powered by people who believe in creating change.

Enjoy a challenging career in an exciting industry where you can grow and explore your potential.

If you think you have transferable skills, an appetite to learn and would be a great fit, we'd love to hear from you.

**_Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future._

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