Partner Success Manager

2 weeks ago

Macquarie Park, Australia Damstra Technology Full time
Company Description

Damstra Technology is an ASX-listed Australian provider of integrated workforce management solutions, serving multiple industry segments across the globe.

Protecting and connecting everything that is important in our customer's world is the ethos that runs true in everything that we do.


We develop integrated hardware and software-as-a-service (SaaS) solutions for our customers in industries with large worksites where safety and compliance are of utmost importance.

Our biggest strength as a business is our extraordinary people and superior product suite.

With offices in Australia, New Zealand, Philippines and the US, we are on a continuous path of growth, transformation, learning and expansion.


Job Description:

  • Own the overall relationship in conjunction with a portfolio of strategic partners, and drive partner health as measured by licence consumption, overall usage of Damstra Solutions, retention/renewal metrics
  • Establish a trusted advisor relationship spanning both technical expertise and strategic account management
  • Develop a Partner Success Plan (PSP) for each customer to guide conversations and track daily activities to achieve specific, strategic business outcomes
  • Actively drive value realisation of Damstra within our most strategic and complex partner environments
  • Conduct indepth adoption assessments with various patner teams.
  • Advocate Damstra best practices, and drive evangelisation within partner organisations via Virtual and Live Adoption Accelerators.
  • Identify training/services gaps and opportunities for expansion and enhancement
  • Become a proficient user of Damstra software, with the ability to demo our product to partner and lead partners through indepth conversations about product features and use cases
  • Act as initial 'gatekeeper' for partner escalations and properly triage or directly address these situations
  • Develop success offerings and collateral, that allow us to deliver value

Qualifications:

  • Administrative experience essential
  • 35 years' professional sales experience highly desirable, particularly in IT solutions but not limited to: pre/post sales consulting, professional services, management consulting, and technical program management
  • Familiarity with Salesforce/CRM's critical
  • Year 12 Certificate: (Equiv.) Minimum
  • Cert III in Admin/Business/I.T., Desirable
  • Bachelor Degree in Computer Science or equivalent work experience
  • Ability to work remotely
  • Strong customer service skills.
  • Excellent communication and telephone manner
  • High level of interpersonal relationship skills
  • Ability to drive client focused outcomes
  • Strong communication and diplomacy skills
  • Relationship builder
  • Logical and organised thinker
  • Strategic business focus
  • Team Player
  • Client expectation management
Additional Information


Damstra Technology is a truly diverse, inclusive and collaborative organization that lives and breathes its core values; Team Work, Always Safe, Trusted Partner, Focused Agility and Can-Do Attitude.

As an organisation we are extremely proud of our people and their contributions.


We offer career opportunities and a number of benefits, including work from overseas, flexible and hybrid work policies, employee incentive programs (cash and shares), purchased leave, unlimited LinkedIn Learning access, training and more.

This is a great opportunity to join a knowledgeable, friendly and supportive team.

Sounds like a good fit for you?

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