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Digital Technology Support Technician
4 months ago
We are seeking a suitably experienced Digital Technology Support Technician to join our College Digital Technology team on a full-time ongoing basis.- Reporting to the Digital Support Team Leader, the Digital Technology Support Technician will contribute to the Digital Technology Team, more specifically the Maintenance and Support Team, by providing staff and students with support and assistance with operating digital technology and managing its continuous improvement.
Key responsibilities include:
- Prioritise and resolve enquiries through the helpdesk ticketing system.
- Provide ICT Support for staff and students.
- Deliver and set up of ICT equipment for the college as required.
- Support the Audio-Visual Team with campus performances and campus events including assemblies and masses.
- Assist with the routine servicing and maintenance of ICT Systems to ensure it is in circulation and available for use.
- Assist in maintaining stock records including equipment quantities, locations and items on loan.
- Support the Digital Technology Team with projects, administration and other duties as required.
- All other duties as directed by the College Executive Team in commensuration with the position's classification.
- Understanding of computer technology software, systems, and hardware
- Minimum of two years' experience in a Service Desk, Help Desk or ICT Support role.
- Experience working with a variety of operating systems, including but not limited to Windows OS, Windows Server, Mac OS, and iOS.
- Proficient with the operation of service desk ticketing systems
- An understanding of ITIL processes
- Comprehensive knowledge of Office 36
- Relevant experience with MDM Intune/SCCM would be desirable.
- Relevant degree or diploma would be highly desirable.
- Advanced computer skills
- Ability to work autonomously as well as part of a team.
- Interpersonal skills to relate professionally with students and staff.
- Commitment to excellence in customer service
- Ability to analyse and problem solve.
- Understanding of relevant compliance regimes
- Commitment to occupational health and safety
- Understanding of and commitment to Catholic education
Why work at St Francis Xavier College?
- Work in an inclusive community that values innovation, professional development and staff wellbeing with employee benefits that include:
- Free onsite parking
- Fully subsided access to EC by Go1 Learning Portal, providing access to the most comprehensive learning and development library
- Access to internal and external training opportunities
- Funded membership to professional or industry associations
- 11% Superannuation
- Fully subsidised Employee Assistance Program (EAP) for employees and their families
- Annual Leave Loading and Position Allowance payments in December each year
- 16 weeks of paid Parental Leave and four weeks paid Partner Leave
- Salary Packaging through Maxxia
- Generous leave entitlements, including a paid flexible leave day per school year
- All buildings are equipped with heating and cooling
- Onsite canteens and vending machines for staff use at all campuses
- Social and wellbeing events are organised throughout the year, including wellbeing weeks, staff drinks, weekly morning teas
About St Francis Xavier College
St Francis Xavier College is a three-campus Catholic College with an enrolment of over 3,000 students and an abundance of teaching and leadership opportunities.- The Campuses are easily accessed via several major freeways - only 20 minutes from Springvale Road on the M- We invest in high-quality people and facilities, operating through a team-based culture to encourage positive relationships between students and staff, and consistently express a rigorous expectation of personal excellence.- The College serves families from the parishes of Berwick, Koo Wee Rup, Maryknoll/Iona, Narre Warren and Pakenham under the governance of Diocese of Sale Catholic Education Limited (DOSCEL).- Staff are employed under the Diocese of Sale Catholic Education Limited Schools and Secretariat Agreement This position is classified as an Education Support Employee Category Category A, Level 2.
Application close Friday, 17 May 2024 at 5:00pm.
- The successful applicant will also be required to undergo a Working with Children Check and National Police Check prior to commencement.
- The St Francis Xavier College community is committed to the safety, wellbeing, protection and inclusion of all children in our care.
