Aps 3 Level Participant Support Officer

2 weeks ago

Charlestown, New South Wales, Australia HOBAN Recruitment Full time
HOBAN Recruitment is a leading Australian recruitment agency dedicated to connecting talented individuals with top employers across the nation.

We are excited to be recruiting for the role of
APS3 Level Participant Support Officer on behalf of our esteemed client, a key player in the disability support sector.

Join us in making a difference in the lives of Australians with disabilities.

About the Role:


As an APS3 Level Participant Support Officer, you will play a vital role in supporting individuals with disabilities in
Charlestown NSW.



Your responsibilities will include:

  • Managing and resolving participant matters by actioning planning tasks as per the Act.
  • Providing counter/reception support for the local office, assisting participants with inquiries through selfhelp kiosks and Agency online support.
  • Resolving customer inquiries, providing information, and referring customers to appropriate government or community services.
  • Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
  • Undertaking research and investigation activities and preparing associated reports and correspondence.
  • Undertaking a range of data entry activities and ensuring followup is completed.

Benefits:

  • Competitive pay rate of
    $37.36 per hour, including casual loading, providing you with financial stability and recognition for your expertise.
-
11% superannuation to secure your future and support your retirement planning.
-
ASAP start date, allowing you to embark on this exciting opportunity without delay.
-
Up to an Initial 18-month assignment with the possibility of an extension, based on business requirements, providing job security and potential long-term prospects.

  • Fulltime position, offering
    37.5 hours per week, Monday to Friday, enabling a healthy worklife balance and time.
  • Contribute to meaningful outcomes for people with disabilities.

About You:

To succeed in this role, you should possess the following qualifications and skills:

  • Proven experience in clerical and administrative support.
  • Strong organisational and time management skills.
  • Excellent communication skills, with the ability to provide straightforward advice to a range of stakeholders.
  • A passion for helping others and a customerfocused approach.
  • Ability to work both independently and as part of a team.
  • Proficiency in basic research and analysis activities.
  • Strong attention to detail and accuracy in data entry.
  • Previous experience in a similar role is advantageous but not essential.
Please note that you need to be an
AUSTRALIAN CITIZEN for this role.
Applications close **5:00pm Wednesday 10th April 2024.

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