Broker Support Administrator

2 weeks ago

Sydney, New South Wales, Australia 86 400 Full time

Our broker distribution team is growing and we're looking for Broker Support Administrator's with a passion for solving problems and providing exceptional customer service - join us

  • Join a growing digital bank where the opportunity for career development is sky high
  • Flexible hybrid working environment with central Sydney CBD office
  • Supportive culture and be surrounded by a collaborative team

About us
At ubank, we want to empower the digital generation to be more successful with money. Think of us more as a daily money companion.

One that brings together the ability for customers to see their money in one place, with smart features and real-time insights designed to help them get ahead.


With ubank, our customers can discover what it feels like to save more, see exactly where they're spending and own their own home faster.

In short, we want to help them achieve real momentum with money.

Your why


You are passionate about the financial services industry stepping up the value to customers and believe it starts with supporting mortgage brokers.


The Broker support administrator will work with BDMs, Mortgage Brokers, Aggregators and our lending operations team to assist driving new business opportunities, provide exceptional customer service and building relationships.


How you will spend your time

  • Provide status updates & assist in managing expectations
  • Work with Mortgage Brokers, Business Development Managers & Lending operations to maintain a smooth experience as files make their way through the pipeline
  • Work closely with credit, operations, business partners and aggregator partners
  • Assist with Mortgage Broker training sessions
  • Attend broker and aggregator functions when needed

What you will bring

  • Experience in residential mortgage lending & sales
  • You have a talent and passion for solving customer problems
  • You are an experienced Broker support administrator
  • You can demonstrate that you are a team player & can work independently
  • You are great at building rapport & relationships (including over the phone)
  • You have great communication skills
  • You have attention to detail, yet able to step back and see the big picture when the situation requires
  • You will love learning everything there is to learn about our products, competitor knowledge and the broker industry
  • You are a selfstarter and get excited by helping brokers and BDMs
  • You are solution based and love problem solving & you put your hand up for help when stuck
  • You know how to adapt to situations and will represent yourself and the company professionally
  • Maintain a current nonrestrictive Australian Driver License

Why ubank

  • Fastpaced scaleup environment we have the ability to be creative with our products and ship new features every couple of weeks
  • Hybrid working model our team enjoy working from home, but they love collaborating in person even more. Here, you'll get to do both.
  • Fantastic culture, including social clubs and company wide events that support our teams to build relationships across the business
  • Personal and professional development opportunities
  • Access to Employee Assistance Program (EAP)
  • Competitive salary packaging and bonus incentives
  • Paid Parental leave
  • Referral bonus scheme

Our Values

  • Delight the Customer
  • We put the customer's best interests at the forefront of everything we do. We believe financial success will follow customer success.


 Agile and Brave
  • Constantly collaborating in new ways to create something genuinely innovative.


 Value Each Other
  • We respect everyone's contribution, embracing a common goal and championing individuality.


 Frank and Authentic
  • A high performing team who say what we mean and mean what we say to create a strong team culture.


 Show Up
  • We bring our passion, positivity and sense of fun every day to embrace the challenges of changing the banking game.
We are a proud to be an equal opportunity.

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

When you apply, please tell us the pronouns you use.

We acknowledge the Gadigal of the Eora nation as the Traditional Custodians of our local area.

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