Medical Receptionist

1 week ago

Melbourne, Victoria, Australia Icon Cancer Centre Australia Full time

Administration Melbourne Part Time Icon Cancer Centre Australia

Medical Receptionist – Icon Cancer Centre Richmond

We have a new opportunity for a Receptionist to join us within our Radiation Oncology units Epworth Richmond & Epworth Freemasons (East Melbourne)

  • Join our existing administration team and support our specialists, nursing staff and patients coming in for regular treatments
  • Permanent, Part-Time Role (Monday - Friday) – Likely 3 days p/w (23 hrs per week)
  • 11% Super, 4 Weeks Annual Leave


"What matters most to me about working at Icon is the people. We have a fantastic team working in the centre. It's like a big family and that's really nice to be a part of." - Hayley Fairless, Icon Radiation Therapist

About the Role:

We have an opportunity for a Medical Receptionist to join the team at Icon Cancer Centre Richmond on a permanent, part-time basis (with some shifts at our centre within Epworth Freemasons). The overall purpose of this position is to provide high quality patient care and be the first point of call for Icon Cancer Centre clients.

Reporting to the Administration Manager, you will be responsible for the delivery of administrative services providing exceptional customer service to all patients, their carers', other external clients as well as your colleagues.

Key Responsibilities:

  • Welcoming patients, collecting and entering personal details.
  • Answering telephone calls, responding to enquiries and scheduling appointments.
  • High level of attention to detail and commitment to quality.
  • Entering and processing patient billing and banking.
  • Monitoring and assessing the administration care path of all patients.
  • Maintaining and managing patient information.
  • Possessing basic knowledge of medical terminology.
  • Possessing basic knowledge of Medicare and DVA claims.
  • Supporting Icon's WHS Officers and committees to effectively carry out their responsibilities.
  • Modelling and promoting Icon's vision and values.


About you

  • Experience in a similar role within the Healthcare industry
  • Experience with Medicare, DVA and Private Health Insurance
  • Excellent organisational and time management skills
  • Exceptional communication and interpersonal skills
  • Proficient in Microsoft Office, particularly in Word and Excel
  • Delivery of excellent client service (to internal and/or external clients)
  • Possessing basic knowledge of medical terminology


Who are we?

Icon Group is Australia's largest dedicated cancer care provider and has expanded globally into Singapore, Mainland China, Hong Kong and New Zealand. We are built on a strong but simple vision – to deliver the best care possible, to as many people as possible, as close to home as possible.

Here's why our people choose us

Purpose, at Pace:We remain focused on continually expanding our cancer treatment services and making them accessible to more people across Australia and internationally.

Impact, at Scale: We're Australia's largest dedicated provider of cancer care, with our global reach growing every day. Here you'll know your work is making a difference.

Connection, at Heart:Our work isn't easy but it's extremely important. Our secret ingredient is our incredible, connected, and talented people. And their secret ingredient is each other.

Opportunity, at Hand:We're constantly innovating. We deliver over 2.5 million patient interactions, in over 120 places, across 5 countries. Every week brings changes, growth and new opportunities.

A few of our benefits

  • Access to novated lease options via our partner RemServ: e.g., Pay for personal car, rego, insurance, fuel & servicing with before tax earnings, potentially saving thousands
  • Lucrative company-wide Rewards Portal: Discounts & Cash-Back across Experiences, Travel, Dining & Shopping (Save 4-5% at Woolworths, 10% of )
  • Employee Assistance Program: Confidential external counselling & support service. Talk about work, money, family and everything in between with extensively trained professionals.
  • Development Pathways: We love hearing how we can help you thrive in your career Set individual goals with leaders across the business and we'll help you grow with us.
  • Online Courses: Free access to an abundance of online courses in both clinical and non-clinical categories
  • Access to paid parental leave and the ability to purchase annual leave


Excited to join us and help change people's lives for the better?

Apply Now because At Icon, You Can.

Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds.
Icon is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs) including COVID-19. Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.

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