In Work Support Consultant

2 weeks ago

Melbourne, Victoria, Australia WISE EMPLOYMENT LTD Full time
  • Competitive base salary + super + NFP salary packaging + bonuses + more
  • Are you a results driven customer service professional, and enjoy a challenge?
  • "Top 30 Most Inclusive Employer 2022/2023" - Diversity Council Australia

Our Commitment - since 1992

WISE Employment is committed to providing quality employment, training, occupational rehabilitation and allied health services to disadvantaged members of the community. We are a successful not for profit organisation located in over 160 locations nationally. Since 1992 we have been connecting and empowering job seekers and employers because we believe our community benefits when everyone is supported to achieve their potential.

Our Culture
Every decision we make and action we take considers the impact on our customers We pride ourselves on delivering high-quality services and continuously challenge ourselves to be the best at what we do.
Our annual culture survey continuously tells us that our staff are engaged and are aligned to our values. We listen, support and value our staff and offer a workplace that is rewarding, diverse and inclusive. We value collaboration and teamwork across our 800 plus employees and diverse business areas. Our people are our greatest asset and we treat them as such.
We are a progressive and innovative organisation, we like creativity and out of the box thinking The industries in which our business operates are competitive and results-driven and our workforce is agile and fast-paced. We work hard, but we work with a bit of fun and laughter knowing our contributions makes a real difference.

Our team is expanding

Be involved in an exciting growth phase and have the opportunity to further your skills and experience. We are recruiting for highly motivated and driven candidates to inspire and support our customers to gain sustainable and fulfilling employment and vocational outcomes.

Working in Waurn Ponds you will be a valued member of the WISE family and receive a competitive remuneration package and access to a suite of staff benefits.

This is a fulltime, permanent role that will see you working a lot with Employers and travelling to see our customers at work.

In this challenging and varied role your main focus will be:

  • Assessing your customer's current job-seeking requirements
  • Implement strategies to remove barriers to gaining employment
  • Selling your customers skill set to employers
  • Source future employers through reverse marketing techniques
  • Create and maintain customer job plans
  • Provide any necessary support to customers to help them secure sustainable employment

We are looking for

  • Highly motivated and customer-centric candidates
  • Commitment and passion for working closely with people to achieve employment goals
  • A confident personality that is able to engage and partner with customers from all walks of life
  • Commitment and passion for making a positive impact in the world through Employment Services
  • Demonstrates previous experience in customer services and/or sales role
  • Confidence to reverse market and promote customers and WISE services to prospective employers, both via phone and face to face
  • Strong communication and negotiation skills
  • An understanding of non-vocational barriers (including drug and mental health) would be desirable although is not essential

Your competitive remuneration package will include:

  • Salary packaging/sacrifice (tax savings) and other income savings benefits
  • Great reward and recognition initiatives including campaign bonuses and team performance bonuses
  • iPhone and laptop for business and personal use
  • Excellent training and development opportunities
  • One paid days diversity leave per annum (after 12 months service)
  • Ability to purchase an additional 5th week of annual leave per annum
  • Retail/Services and Health insurance discounts
  • Employee Assistance Program
  • Paid study leave

How can I apply?

If you want to make a difference and join a long-standing and successful not for profit organisation then apply today
In order to be a successful applicant you must have the right to work in Australia, a current driver's license, satisfy a national police clearance check and Working With Children Check requirements.

We commence shortlisting candidates as soon as possible and as such early submission of your application is encouraged to ensure you don't miss out on this great opportunity.

If you have accessibility requirements or require an adjustment to participate in our recruitment and selection process, please contact our recruitment team at

Here at WISE, we actively encourage and welcome applications from candidates from culturally and linguistically diverse backgrounds, candidates with a disability, members of the LGBTQIA+ community and Aboriginal candidates.

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